Product Support Specialist

We are looking for a confident and professional Product Support Specialist to join our Technical team within a growing coffee and beverage solutions business.

This is a varied role combining both office-based and field-based work, supporting clients across the UK. You will provide technical expertise on telemetry systems, cloud-based applications, and connected coffee equipment, ensuring a high level of service both remotely and on-site.

The role may also involve occasional overnight stays, as you may be required to attend exhibitions, events, or client sites across the UK., * Provide technical support to customers both remotely and on-site

• Assist with installation, setup, and maintenance of coffee and vending equipment
• Support and troubleshoot telemetry and cloud-based systems
• Diagnose faults and carry out effective corrective actions
• Deliver clear and professional training to clients
• Represent the business in a confident and professional manner at client sites and events
• Attend exhibitions and industry events where required (including occasional overnight stays)
• Work closely with internal teams to resolve technical issues
• Ensure all work is carried out in line with Health & Safety standards
• Manage workload effectively and meet service expectations

• Strong knowledge of telemetry, cloud-based applications, and server connectivity
• Experience in technical fault finding and problem-solving
• Background in electro/mechanical systems (coffee machines, vending, or similar industries) is highly desirable
• Confident and professional approach when working on client sites and events
• Strong communication skills at all levels
• Good IT skills (Microsoft Office, Excel, PowerPoint, CRM systems such as Salesforce)
• Strong organisation and time management skills
• Full UK driving licence (essential)

Desirable Experience

• Experience within the coffee, vending, or HoReCa industry
• Experience delivering customer training
• Exposure to exhibitions or trade events, * What experience do you have with telemetry systems or connected devices?
• Have you worked with cloud-based applications or server connectivity systems before?
• What CRM or technical systems have you used (e.g. Salesforce or similar)?
• Have you worked with coffee machines, vending equipment, or similar HoReCa systems before? If yes, please describe your role.
• What experience do you have with fault finding and diagnosing technical issues?
• What is your current notice period and availability to start?

• Salary: Up to £37,000 per annum
• 37 hours per week
• Combination of office-based and field-based work
• Company vehicle / travel support
• Full training and development opportunities
• Friendly and supportive working environment
• Opportunity to work with innovative, connected coffee technology
• 25 days holiday plus statutory holidays

Pay: Up to £37,000.00 per year

Benefits:

• Canteen
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Transport links