IT Support Engineer (SC Cleared)

You'll be supporting a secure IT environment, responsible for maintaining day-to-day IT services across a central hub and surrounding sites., * Managing and updating support tickets in line with SLAs

• Handling hardware triage and break/fix for in-warranty devices
• Managing IT stock and asset tracking (scan in/out, lifecycle)
• Supporting device deployments and locker replenishment
• Coordinating with vendors for parts and returns
• Ensuring processes are followed within a secure, regulated environment

• Active SC Clearance
• Experience in desktop support / IT support / EUC
• Hands-on hardware troubleshooting experience
• Familiarity with ticketing tools (e.g. ServiceNow)
• Strong attention to detail and ability to follow process