ICT Technician

Join our Multi-Academy Trust as an ICT Technician and be part of a collaborative team supporting modern, fast-paced school environments. From classroom technology to Trust-wide systems, this is a hands-on role for someone who enjoys variety, challenge, and continuous learning. Digital technology plays a key role in supporting learning, teaching, and operations., The ICT Technician will provide effective technical support across the Trust, ensuring that ICT systems are reliable, secure, and fit for purpose. You will work closely with teaching staff, support teams, and external providers to maintain and enhance our digital infrastructure.

This is an excellent opportunity for someone with strong technical skills who enjoys working in an educational environment and supporting staff and students.

What You'll Be Doing

• Act as the first point of contact for ICT support, resolving helpdesk queries and escalating where needed
• Troubleshoot hardware, software, and network issues, working closely with the Network Manager
• Support the maintenance and development of ICT systems, including assisting with larger change projects
• Provide hands-on classroom and site-based technical support for staff
• Manage ICT consumables and stock levels across the Trust
• Support staff with content creation and specialist software, including Photoshop, Premiere Pro, and PowerPoint
• Create high-quality images and videos and prepare media for presentations, shows, and concerts
• Deliver sound, lighting, and ICT support for school events, including some out-of-hours work
• Undertake other ICT duties as directed by the Strategic Leader of ICT

We're seeking a capable and enthusiastic ICT professional with a solid technical background and a proactive, can-do approach., * GCSEs (or equivalent) in English and Maths and a commitment to ongoing professional development

• Experience supporting Windows and Apple operating systems, along with a range of devices including laptops, tablets, and mobile phones
• Strong working knowledge of Microsoft 365, Windows Server environments, and core network technologies (wired and wireless)
• Experience supporting Microsoft Office and Adobe Creative Suite applications
• An understanding of key Microsoft technologies such as Active Directory, Group Policy, Exchange Online, Entra, Teams, and SharePoint
• Experience supporting classroom AV equipment, including interactive whiteboards, large displays, and projectors (desirable)
• Skills in media, sound, and lighting support for events, performances, and shows
• Experience with systems such as Arbor MIS, telephony, access control, or similar enterprise solutions (desirable)

You will be:

• A confident problem-solver who works well under pressure and can prioritise effectively
• Well organised, self-motivated, and able to take responsibility for your work
• A clear communicator with a positive, flexible attitude
• Able to handle sensitive information with high levels of confidentiality, particularly in relation to safeguarding

Other requirements:

• A strong commitment to safeguarding children and to the Trust's values and vision
• Willingness to work across multiple Trust sites - a full UK driving licence and access to a car are essential

Focused on delivering Excellence for All, The Hertfordshire & Essex High School is part of an outstanding organisation providing a vibrant and welcoming working environment in a popular school and a first-rate experience for staff looking to develop their careers in education as well as putting staff wellbeing at its heart.

HEMAT is dedicated to supporting and promoting equality, diversity and inclusion in the school community.

A commitment to safeguarding and promoting the welfare of children and young people is essential.