Trust IT Technician

The Trust ICT Technician will provide front-line, on-site IT support across all schools within the Trust, ensuring that IT systems, devices, and services are reliable, accessible, and support teaching and learning effectively.

This is a filed-based, user-facing role, acting as the primary point of contact for staff, delivering a responsive and professional IT service while supporting the Trust's move towards a standardised, cloud-first environment.

Strategic Purpose

Aligned to MLP's direction, the role will:

· Provide consistent, high-quality IT support across all schools

· Support the transition to a centralised helpdesk and service model

· Contribute to standardisation of devices, systems and processes

· Improve staff experience and reduce disruption to teaching

Key Responsibilities

IT Support & Service Delivery

· Act as the first point of contact for IT support across schools

· Log, manage and resolve tickets through the Trust helpdesk system

· Provide support for:

o Login and access issues

o Devices (Laptops, Desktops, iPads)

o Classroom technology (screens, AV, printers)

o Basic network connectivity

· Ensure issues are resolved:

o Promptly

o Professionally

o With minimal disruption to teaching

Onsite Multi-Site Support

· Provide regular onsite support across all schools

· Travel between sites as required

· Build strong relationships with:

o Teachers

o Office Staff

o School Leadership

· Maintain a visible and approachable IT presence

Device & User Management

· Support device deployment and lifecycle management

· Assist with user account administration via:

o Microsoft Entra ID

· Support device configuration and management using:

o Microsoft Intune

· Maintain accurate IT Asset records

Technical Support & Maintenance

· Troubleshoot hardware, software and basic network issues

· Carry out routine maintenance and checks

· Ensure classrooms and staff devices are ready for use

· Escalate complex issues to the IT Systems Manager

Installations & Projects

· Assist with:

o Device rollouts

o Classroom technology setups

o Basic Infrastructure changes

· Support IT projects under guidance from senior staff

Customer Service & Communication

· Provide a friendly, professional and customer focused service

· Communicate clearly with non-technical users

· Manage expectations around resolution times

Security, Safeguarding & Compliance

· Follow Trust IT policies and procedures

· Support data protection and GDPR compliance

· Maintain awareness of cybersecurity best practices

· Contribute to safeguarding through appropriate use of IT systems

Essential:

· GCSE (or equivalent) in English and Maths

Desirable:

IT qualifications (Level 2/3 or equivalent)

Experience

Essential:

· Experience in a customer-facing IT support role (or similar)

· Experience supporting Windows devices and common applications

Desirable

· Experience working in a school or education environment

· Experience using helpdesk systems

Technical Knowledge & Skills

· Basic understanding of:

o Windows operating systems

o Microsoft 365 applications

o Computer hardware and peripherals

· Basic knowledge of:

o Networking concepts

o Device setup and deployment

· Ability to:

o Troubleshoot common IT issues

o Follow processes and procedures

Professional Skills

· Excellent communication skills with non-technical users

· Strong customer service focus

· Ability to prioritise workload effectively

· Calm and professional approach under pressure

Personal Attributes

· Positive, "can-do" attitude

· Reliable and organised

· Willingness to learn and develop

· Team player with flexible approach

· Passion for IT and supporting users

Other Requirements

· Full UK driving licence

· Willingness to travel between Trust schools, Successful candidates will be subject to an Enhanced Disclosure and Barring Service check and further social media checks.

• The opportunity to make a significant impact across multiple schools.
• A supportive and collaborative working environment.
• Professional development opportunities to help you grow and succeed in your role.
• Competitive salary and benefits package.

Our multi-academy trust is dedicated to providing exceptional educational opportunities for young people, fostering inclusive learning environments, and nurturing a strong sense of community. With three schools under our care-Barnhill High School, Belmore Primary, and William Byrd Primary-our mission is to ensure every child has access to outstanding facilities that inspire success.