Applications Operations Engineer - Batch Ops Clone

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HMRC is transforming the UK’s tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.

We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work — allowing HMRC to focus its resources where they can deliver the greatest impact.

The role sits within the Chief Engineering Platform Office (CEPO) delivery area, as part of Contact Engagement Platforms (CEP), specifically the Batch Operations team., Within Batch Operations we schedule, run, support Batch services across Tivoli Workload Scheduler (TWS) and Modern Virtual Environment (MVE) platforms for over 100 national infrastructure services.

Working as part of an established team, you will be responsible for carrying out operational testing activities as part of HMRC’S development service providing projects/services with key information required to make informed decisions regarding solutions, its individual components and suitability for acceptance into the live production environment.

In this role you will contribute to the Clone activities by executing tests, analysing results, logging and supporting test incidents using a variety of scheduling tools such as Tivoli Workload scheduler (TWS), managing access to virtual environments for use by third party suppliers., * Perform database restores, the installation of Code releases, reporting of defects, updating and maintaining both Project and Team documentation.

• Execution of Batch suites at the request of Support teams in both Tivoli Workload scheduler (TWS) or Modern Virtual Environment (MVE)
• Working closely with Capgemini’s Maestro support team, Configuration Management and also the wider Batch Operations Event Management team.
• Keep project progress documentation up to date
• Complete an Operational Test Plan with accurate activities and schedule
• Maintain the System Reference Files with details for future projects
• Complete an Operational Test Report with accurate results and timings
• Attend Project/Implementation Meetings when required
• Test Incident (Defect) logging, investigation and support.
• Collection of testing-related measurements and metrics.
• Maintain clone environments ensuring they mirror the status of their live counterparts, As part of the application process, you will be asked to provide the following:
• A name-blind CV including your job history and previous experience. Please limit the CV to a maximum of your last 5 jobs, please use no more than 100 words to cover your key responsibilities in each job. For each job any words over the limit will not be scored.
• A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert. Please make sure that you include examples to demonstrate how you meet the criteria being asked for when you write your Personal Statement
• Please answer the additional question regarding "Do you have demonstrable experience in UNIX and MVE operating systems?". Please be aware that if you do not have demonstrable experience your application will not proceed to Sift., If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate., HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK. Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk . Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website. Apply now You must create an Indeed account before continuing to the company website to apply Review for HM Revenue and Customs Review for HM Revenue and Customs, Leeds, ENG Review for Application Developer at HM Revenue and Customs Review for Application Developer at HM Revenue and Customs, Leeds, ENG Salaries for HM Revenue and Customs

We are looking for someone with a broad IT experience including practical understandings of MS365, SharePoint, ITSM tooling and practices. Have security awareness and experience of escalation management., * Experience in UNIX and MVE operating systems.

• SQL – Database queries Knowledge of large batch systems and how they are supported from an operational perspective.
• Working knowledge of key support applications such as TWS, Unix & Linux.
• General IT skills capability but in-depth knowledge in areas of technical specialisation. (The latter can be learnt within the role.)
• Problem solving and analytical skills.
• Continual Service Improvement.
• Excellent Communication Skills with internal and external partners.
• Knowledge of implementing ITIL functionality to an IT Estate and ability to promote the benefits., Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.