IT Specialist

• Provide 1st and 2nd line IT support across the business
• Diagnose, troubleshoot, and resolve technical issues efficiently
• Support and maintain network infrastructure (switching, WiFi, VOIP, backups)
• Manage and maintain IT hardware (laptops, desktops, mobile devices)
• Handle issues with printers, scanners, and copiers within SLA
• Take ownership of incidents from initial investigation through to resolution
• Escalate complex or high-priority issues where required
• Maintain and update the service desk (Jira), ensuring timely responses
• Ensure systems and processes align with company policies and standards

Ideal for someone who enjoys problem-solving, working across a broad tech stack, and being visible within the business., Essential

• Experience supporting Windows 10/11 and Office 365
• Strong understanding of IT hardware (laptops, desktops, phones)
• Experience with printer support and troubleshooting
• Knowledge of WiFi and IT connectivity concepts
• Strong problem-solving and communication skills
• Ability to manage workload and prioritise effectively

Desirable

• NVQ Level 4 (or higher) in ICT / Telecommunications
• Networking certifications (e.g. CCNA, Network+)
• Experience with Cisco switching
• Exposure to firewall technologies
• Knowledge of Windows Server (2016/2019)
• Understanding of DNS, DHCP, NAT, Group Policy
• Experience with backup technologies or VOIP systems, * Proactive, self-motivated, and hands-on
• Strong customer service mindset
• Able to work independently and as part of a team
• Comfortable in a fast-paced environment with tight deadlines
• Eager to learn and develop within IT