2nd Line IT Support Engineer
Role details
Job location
Tech stack
Job description
If you're a 2nd Line IT Support Engineer who enjoys being on-site, solving real-time issues and working closely with operations, this is a role where you can genuinely make an impact.
We're recruiting an IT Support Engineer to support a large-scale, fast-paced manufacturing facility near Sleaford , Lincolnshire. You'll be the go-to IT contact on-site, helping to keep systems, users and production technology running smoothly in a busy operational environment.
This is a fully office-based role with no hybrid or remote working options. The Role - IT Site Services / 2nd Line IT Support (BASED NEAR SLEAFORD)
This is a hands-on, site-based position where you'll take ownership of IT support across the facility.
You will:
- Deliver 2nd Line IT Support across office and production environments
- Support end-user devices, mobile devices, printers and other IT hardware
- Manage incidents, service requests, changes and problem records within an ITIL environment
- Support VOIP telephony, AV equipment and network connectivity
- Carry out proactive IT maintenance, patching and upgrades
- Work closely with engineering teams and site leadership
- Help ensure high IT service availability in a live manufacturing environment
You'll be the primary IT support contact on-site, giving you real ownership and visibility within the wider IT operation.
Requirements
- 3+ years' experience in a 2nd Line IT Support / IT Support Engineer role
- Experience supporting IT within manufacturing, production, factory or FMCG environments
- Strong understanding of ITIL Incident, Change and Problem Management
- Experience with printers, mobile devices, AV equipment and network troubleshooting
- Strong problem-solving skills and confident stakeholder communication
- Full UK Driving Licence
Desirable: ITIL certification, Microsoft certifications or other vendor qualifications.
Benefits & conditions
- Very competitive salary
- Excellent healthcare benefits, including access to a 24/7 GP service and physio sessions
- 33 days holiday each year, made up of 25 days flexible annual leave plus 8 bank holidays
- Holiday purchase scheme
- Discounted staff shopping onsite on a range of products
- Free will writing service
- Enhanced maternity and paternity leave
- Long-term opportunity within a major European manufacturing group
- Real ownership and visibility within IT Operations
- Opportunity to support complex, production-critical technology
