TELECOMMUTE 2nd Line Support Engineer

• Handling and resolving service tickets through the internal helpdesk system
• Communicating with clients to understand and meet their IT needs
• Supporting, recommending, and implementing appropriate technology solutions
• Ensuring the smooth day-to-day running of client IT systems
• Delivering support via phone, remote tools, and occasional on-site visits
• Assisting with project delivery from initial scoping through to completion and aftercare, * This is primarily an office-based role, with occasional travel to client sites (approximately twice per month)
• Ideal for someone passionate about IT and eager to gain exposure to a wide range of technologies
• Clear opportunities for career progression within a growing organisation

Candidates with experience in roles such as IT Support Engineer, Infrastructure Engineer, IT Service Engineer, IT Support Consultant, or IT Service Consultant are also encouraged to apply.

You'll be part of a close-knit, fast-paced team where teamwork is essential. The company promotes a positive working environment, with regular social events and a strong focus on employee development through tailored training and progression opportunities., * Experience with Microsoft Windows (7 and above) and Microsoft Office (2010 onwards)

• Strong knowledge of Microsoft 365 environments
• Familiarity with networking equipment such as switches, routers, and firewalls
• Previous experience working within a busy IT support/helpdesk environment
• Ideally 2-3 years' experience in IT support within a managed services setting
• Full UK driving licence and access to a vehicle
• Excellent communication and customer service skills
• Strong attention to detail with the ability to learn quickly
• A proactive mindset and enthusiasm for new technologies
• Ability to work effectively within a collaborative team