Cloud Operations Engineer

Our client is seeking Cloud Operations Engineers at graduate, mid, and lead level to join a secure cloud operations team supporting sensitive, mission-critical systems from a regulated on-site environment in Cheltenham.

This role sits within a 24/7 operations function and includes participation in a shift rota, with additional shift premium paid.

As a Cloud Operations Engineer, you will:

• Support the operation of secure cloud platforms and underlying infrastructure
• Troubleshoot and resolve incidents, service issues, and user requests
• Manage and update support tickets, ensuring effective diagnosis and resolution
• Follow documented runbooks and operational procedures
• Support incident management for high-priority or critical services
• Contribute to continuous improvement activities to reduce operational issues
• Work closely with engineers, platform teams, and technical stakeholders, * Lead or support engineers during shift and act as an escalation point
• Take ownership of incident coordination and operational decision-making
• Mentor and support junior engineers
• Improve operational processes, runbooks, and technical standards
• Contribute to the overall technical direction and stability of the platform

• Experience working with Linux-based systems (training or commercial experience)
• An interest in or experience with cloud infrastructure and platform operations
• Exposure to Kubernetes and containerised environments
• Exposure to Infrastructure as Code tools such as Terraform
• Ability to troubleshoot technical issues across infrastructure and platforms
• Willingness to learn and operate in a secure, highly regulated environment