IT Site Support Technician

The IT Site Support Technician provides on-site operational and technical support for manufacturing and warehouse environments, ensuring all computing devices, network infrastructure, and peripherals function reliably and efficiently.

Day-to-Day Responsibilities:

• Manage break/fix tickets and service requests within established SLAs/SLOs
• Provide onsite support for desktops, laptops, macOS/iOS devices, servers, printers, and network equipment
• Troubleshoot Active Directory, file/print servers, and application connectivity issues
• Support Apple devices (macOS/iOS) and create internal documentation for peers
• Install and troubleshoot network devices independently
• Deploy images and applications using SCCM or similar tools
• Support warehouse technologies (HHUs, VMUs, Zebra/Lexmark printers, VM1A devices)
• Lead or assist with infrastructure projects and change management processes
• Work with managed service providers to resolve escalated issues
• Support Microsoft Teams Rooms and conference room technologies
• Provide end-user training and clear communication across all levels of the business
• Participate in on-call rotation (24/7/365 support model)
• Travel up to 25% as needed

• Must-Haves:

• 7 years of Apple/macOS/iOS support experience
• 10 years of experience installing and troubleshooting network devices independently
• 8 years troubleshooting local servers (file, print, security, connectivity)
• Experience in a manufacturing or warehouse environment
• Strong knowledge of Active Directory and system security/permissions
• Experience with SCCM or similar imaging/deployment tools
• Microsoft MCSA/MCSE (Windows 10/11, Server 2012/2019)
• Certified in Dell and Client warranty repair processes
• Ability to document processes and create peer training materials
• Comfortable in a physical, hands-on, onsite support role

• Nice-to-Haves:

• Experience with Azure, AWS, and Active Roles Server
• Project management tools and methodology experience
• Experience leading infrastructure or root cause investigations
• Knowledge of Microsoft Teams Rooms
• Experience supporting Zebra and Lexmark network printers