PC Systems Specialist

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, "Mission First, Customer Always".

We are ISO 9001:2008, ISO 20000-1:2018, and ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.

Link Solutions is seeking a PC Systems Specialist to join our Joint Base Lewis-McChord, WA team.

• Must be a US Citizen

• Non-remote (relocation incentive available)

The PC Systems Specialist will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6 at Joint Base Lewis-McChord. The Specialist will provide various computer hardware and software services to end users, ensuring the seamless operation of our government IT systems.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Job Responsibilities:

• Install, set up, relocate, configure, troubleshoot, and support PC and server hardware and software.

• Install and configure software upgrades; tune operating systems to enhance performance.

• Install and configure network interfaces and internet connections; diagnose network cable and configuration issues.

• Provide help desk support by identifying problems, determining root causes, and offering temporary solutions when issues cannot be resolved immediately.

• Respond to user inquiries, providing technical assistance for PCs, hardware, software, and standard applications.

• Install and maintain specialized software, including setup, file structure development, report formats, input forms, file security, database population, and procedure documentation.

• Coordinate technical support activities with the local Network Enterprise Center.

• Provide on-call support outside core hours for unscheduled events or scheduled service interruptions.

• Manage and oversee support tickets for Training Management Directorate (TMD) users.

• Lead multiple projects, including planning, design, organization, and implementation.

• Develop and implement organization-wide standards for current and future information systems.

• Report directly to Senior Leadership on ongoing projects and tasks.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

• Must have or be able to obtain and maintain a secret security clearance.

• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).

• BA/BS degree in Engineering, Computer Science, Information Systems, or a related field OR five (5+) years in a desktop support role with a comprehensive understanding of computer science concepts.

• Experience with SharePoint-related site administration, optimization, and development.

• Have and maintain a CE certificate in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop

Preferred:

• Active Secret Clearance.

• BA/BS degree in Engineering, Computer Science, Information Systems, or a related field.

• Strong self-starter requiring minimal supervision.

• Experience working in a Department of Defense (DoD) environment.

• A problem solver and troubleshooter who thrives in resolving complex problems.

• Excellent communication skills (written and oral) and interpersonal skills.

• Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more.