INFORMATION TECHNOLOGY ASSOCIATE

This position is located at the DMV Headquarters in Sacramento. The Department of Motor Vehicles (DMV) Information Systems Division (ISD) is seeking two motivated, detail oriented, and solution driven Information Technology (IT) Associates to join the Governance & Project Management Branch as Intake Analysts. These positions offer an excellent opportunity to work at the intersection of technology, process improvement, and project delivery contributing to high visibility initiatives that support DMV's modernization efforts. Under the general supervision of the IT Manager I, the Intake Analyst plays a key role in Business Technology Management and Client Services, helping ensure that technology projects, service requests, and release activities are effectively evaluated, prioritized, and executed. Intake Analysts collaborate with technical teams, business partners, and project stakeholders to:

Supports business analysis and performance evaluation activities.

• Provides intake service request support and help refine intake workflows.
• Facilitates release management processes, including readiness checks, coordination, and post release reviews.
• Assists with project management coordination across technical and business teams.
• Develops and delivers IT training and contribute to process improvement initiatives that streamline governance functions.

This role is essential to strengthening ISD's intake and governance processes, improving service delivery, and ensuring alignment between departmental business needs and technology initiatives. Intake Analysts help set up, refine, and ensure the smooth operation of the tools that support ISD's intake, release management, and governance processes.

All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply.

The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position.

To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" box of the Examination/Employment Application (STD. 678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process., The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - A written response to the item(s) listed in the Written Response section below, no more than 2 page(s) in length with no less than Arial 12-point font and 1-inch margins, submitted as a separate document. A Resume does not take the place of a written response. Written responses may be similar in format to a Statement of Qualifications. Be sure to follow all instructions closely. For helpful tips on crafting a strong SOQ, view CalHR's video at https://www.youtube.com/watch?v=NA-mGmyx1TY. Candidates are advised to:

• use simple formatting (avoid justified text, large text boxes, or custom bullets),
• use standard fonts like Arial or Times New Roman,
• left-align the text,
• save the written response as a PDF document, and "flatten" it before uploading by printing to PDF or using the "Save as PDF" feature, and
• submit or upload the written response PDF document as part of the application package.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• One (1) or more years of experience analyzing or documenting business processes or workflows to support operational efficiency.
• One (1) or more years of experience supporting IT projects through tasks such as gathering basic requirements or helping clarify project scope.
• One (1) or more years of experience creating documentation or assisting with meeting preparation and facilitation.
• One (1) or more years of experience developing or delivering end user guides, training or instructional materials.
• One (1) or more years of experience working with cross-functional teams to gather
• information or help evaluate incoming requests.
• One (1) or more years of experience communicating with technical and non-technical stakeholders.
• Basic understanding of release management activities such as planning, coordination or reviewing changes.
• Strong analytical and problem-solving skills, including the ability to identify issues and suggest practical solutions.
• Strong written and verbal communication skills.
• Basic knowledge of the Software Development Lifecycle (SDLC) and project management concepts.
• Project Management certification and experience is desired.

Telework available. Telework requires California residency. This position may be required to occasionally report to the designated office location in OMV headquarters at 2415 First Avenue, Sacramento, California, 95818. Travel expenses related to reporting to the designated office is the employee's own responsibility and is not eligible for reimbursement.

The Department of Motor Vehicles (DMV) is a recognized leader in public service and has existed for over 100 years. The DMV is responsible for registering approximately 36 million vehicles in California, and serving 34 million driver license and identification card holders, collecting over $14 billion in annual revenue. The DMV also maintains and oversees many other functions. The DMV provides quality licensing and motor vehicle-related services in its field offices located throughout California and online at www.dmv.ca.gov., 1. Describe a time when you supported or coordinated a solution for an IT system. What steps did you take to ensure readiness, manage risks, and communicate with stakeholders, and what was the final outcome? 2. Describe your experience performing core business analysis tasks such as gathering requirements, mapping them to processes, user stories and test cases while managing stakeholder expectations. Provide example from one of your recent projects or engagements where you performed these tasks while on a project. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.