INFORMATION TECHNOLOGY MANAGER II

The Assistant Bureau Director serves as a key executive leader responsible for shaping and driving enterprise-wide information technology strategy by providing vision, leadership, and oversight for critical IT functions that support the Department's mission and operational excellence. The position advises the Bureau Director on enterprise IT direction, policies, and governance frameworks while ensuring programs and initiatives align with departmental standards and regulatory requirements. The role monitors implementation and performance to maintain operational integrity and actively participates in governance forums that influence internal operations and enterprise technology investments. Through subordinate managers, the Assistant Bureau Director directs and coordinates activities across multiple IT domains, including the IT Service Desk, Software and Hardware Asset Management, Business Technology Management, Systems Engineering, and Software Engineering. The position champions modernization, process optimization, and technology adoption to improve service delivery and operational efficiency, while fostering a collaborative, accountable, and inclusive culture. It also promotes equal employment opportunities and upholds the Department's mission, values, and long-range strategic objectives. About the Technology Services Division (TSD). The mission of TSD is to securely deliver and support information technology solutions and services essential to the success of the FTB's mission. By acting on our TSD mission, we will realize our vision of a collaborative and diverse team of IT experts who further innovation and empower our business partners to accomplish their goals. Read more about FTB. Learn more about other FTB technical roles at this FTB microsite. Need help understanding the hiring process or have questions about FTB? We'd love to talk to you! Before applying, read through these step-by-step instructions to apply, or contact us at IT.Recruit@ftb.ca.gov. Please include the job control (JC) number and the position title in the subject line. Additional positions may become available (eRPA 2526-00784)., Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians. FTB fosters an environment of equity and inclusion for all and we welcome everyone to be part of our diverse workforce. Department Website: http://www.ftb.ca.gov Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify.

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

IMPORTANT NOTICE As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 4/24/2026

Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate's ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements". We encourage applications regardless of whether you think you meet 100% of these skills below. Please highlight your knowledge, skills, and experience related to the below desirable qualifications in your application package.

• Strategic and innovative thinker with a proven track record of adopting and delivering emerging technologies, inspiring and motivating teams through organizational change
• Experience managing, supervising, or leading high-performing IT professionals responsible for delivering mission-critical IT services
• Demonstrated success in developing and implementing enterprise standards, policies, and best practices, including capturing and analyzing metrics to measure outcomes
• Skilled in building and maintaining strong relationships with executive leadership, business stakeholders, and technology partners to align IT strategies with organizational goals
• Ability to translate complex technical concepts into clear, actionable insights for executives, business partners, technical teams, and vendors
• Strong decision-making skills with the ability to negotiate solutions and make concessions for the greater benefit of the Division and Enterprise
• Proven success in guiding teams toward long-term organizational objectives, fostering a service-oriented culture and continuous improvement
• Advanced project management capabilities, including leading matrixed teams, managing schedules, allocating resources, and delivering successful outcomes
• Demonstrated ability to promote team cohesiveness, job satisfaction, and success while fostering an inclusive environment that values diversity of thought
• Ability to thrive in a fast-paced, high-demand environment while managing multiple priorities and workloads effectively

This position is eligible for remote-working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework., A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:

• Completed employment information on the STD. 678, including the "From" and "To" dates, "Hours Per Week," and "Duties Performed" fields for all jobs listed in the "Employment History" fields (resumes do not take the place of these fields on the STD. 678)
• All of the required documents listed in the "Required Application Package Documents" section
• The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account)
• A signature, if submitting a paper application package

Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the "Application Instructions" section.

Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.