Technical Support Specialist

The Support Technical Specialist is a staff position that provides technical support assisting end-users with their day-to-day technical issues., Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
• Troubleshooting issues related to systems, networks, applications, etc.
• Act as the initial contact for all end-users that need technical support.
• Answering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate.
• Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed.
• Follow defined procedures and policies to resolve recurring issues.
• Escalate or involve senior technicians on more sensitive or complex end-user problems.
• Perform related work as required.

Do you have experience in Operating systems?, * Technical Capacity.

• Problem Solving/Analysis.
• Communication Proficiency.
• Team Player.
• Work Independently.
• Time Management.

Supervisory Responsibility

This position has no supervisory responsibility., While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position. Hours of work and days are typically Monday through Friday in one of the following timeslots: 7:00 a.m. to 4:00 p.m., 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m. Occasional deviations from these timeslots might be necessary depending on client or company needs., * Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware.

• Basic understanding of principles and theories of network systems and management.
• Basic understanding of Internet technologies and products.
• At least one year of technical work experience or equivalent education.

Preferred Education and Experience

• Two or more years of technical work experience.
• One or more relevant technical certifications (e.g., A+, Network+ and Security+).