Desktop Support

We are seeking a detail-oriented Desktop Support Contractor to assist a major organization in the insurance and financial-services industry. This role is part of a fast-paced device deployment and asset-management operation, supporting enterprise technology needs including new-hire onboarding, equipment refresh cycles, and break/fix scenarios. The ideal candidate is highly organized, comfortable working in a depot/warehouse environment, and capable of handling both technical imaging tasks and physical equipment movement., As a Desktop Support Contractor, you will work within the client's device build and deployment area to prepare, image, and ship hardware for end users. Responsibilities include:

• Preparing devices from stock and performing imaging for new hires, break/fix, and refreshes
• Updating asset records in SharePoint and internal depot databases
• Collaborating with the internal support center (ISC) to confirm deployments and shipments
• Setting up devices on the network in preparation for end-user distribution
• Receiving, inventorying, and shipping equipment
• Performing data wipes on iPhones for disposal or refurbishment
• Handling general depot tasks to support operational success
• Safely performing physical tasks such as lifting, pushing, or pulling equipment (up to 50 lbs.)

This role is ideal for someone who enjoys hands-on technical work, process-driven responsibilities, and contributing to a high-volume operational support team.

• Experience in desktop support, hardware deployment, or a similar technical support function
• Ability to lift, push, or pull up to 50 lbs.
• Familiarity with imaging processes and preparing devices for users
• Basic understanding of device setup, configuration, and network preparation
• Ability to perform data wiping on mobile devices (e.g., iPhones)
• Strong attention to detail for updating asset systems and maintaining accurate records
• Ability to work independently and follow established technical procedures, * Experience working in a depot or hardware logistics environment
• Previous exposure to enterprise-level hardware refreshes and new-hire device preparation
• Knowledge of SharePoint, asset-management tools, or similar platforms
• Understanding of ITIL or structured support workflows
• Prior experience supporting Windows-based environments and mobile device sanitation processes

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.