Service Desk Technician

Our firm is partnering with a national leader in the renewable energy industry to identify a skilled Service Desk Technician to support corporate users across the organization. This role sits within an internal technology support team that focuses on hands-on issue resolution rather than simple ticket triage. This is a contract opportunity with an initial term of approximately six months. The team prioritizes candidates who are motivated to grow their technical skill set, contribute to continuous improvement efforts, and position themselves for potential contract extensions or long-term employment opportunities with the client. Comprehensive onboarding is provided, including up to two weeks of formal training., The Service Desk Technician serves as the first point of contact for employees experiencing technical issues with systems, hardware, applications, and connectivity. This role requires strong troubleshooting capabilities, clear communication, and a customer-focused approach to support. Key responsibilities include:

• Providing first-level technical support via phone, chat, email, and remote desktop tools
• Diagnosing and resolving operating system, software, hardware, and connectivity issues
• Leveraging technical knowledge, historical case data, and available documentation to analyze issues (without over-reliance on a knowledge base)
• Performing issue analysis, documenting findings, and escalating complex cases to Tier 2 support when necessary
• Fulfilling service requests in alignment with established procedures and service level agreements (SLAs)
• Clearly documenting issue details and resolution steps for auditing and escalation purposes
• Collaborating closely with internal technology teams to resolve issues and enhance the overall employee technology experience
• Ensuring compliance with organizational security policies and data protection standards
• Staying current with emerging technologies and applying new knowledge to improve support outcomes

• Prior experience providing technical support for end users in a service desk or IT support environment
• Intermediate knowledge of:

• Troubleshooting fundamentals and methodologies
• Current Windows operating systems and native applications
• iOS mobile device and application troubleshooting
• Microsoft Active Directory, Group Policy, and networking protocols (e.g., DHCP, DNS)
• Cybersecurity fundamentals, including identity and access management best practices
• Audio/visual conferencing solutions and VoIP technologies

• Strong aptitude for learning new systems, tools, and processes
• Excellent customer service, verbal communication, and written documentation skills
• Ability to work effectively with a diverse employee population

Preferred

• Industry certifications such as CompTIA (A+, Network+, or similar)
• Experience supporting Google Workspace in a corporate environment
• Intermediate knowledge of macOS and Chrome OS
• Experience delivering remote support via phone and chat platforms
• Familiarity with Single Sign-On (SSO) technologies, * Ability to remain seated for more than 50% of the workday
• Ability to operate a computer keyboard and standard office equipment
• Adequate visual and auditory acuity to follow instructions and accurately perform assigned tasks

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.