IT Support Technician (On-Site & Remote)

Buffalo IT Services is looking for a reliable, motivated IT Support Technician to provide both on-site and remote support for our clients. This role is a good fit for someone who enjoys hands-on troubleshooting, working directly with end users, and supporting real-world business IT environments., * Provide on-site and remote technical support for end users

• Troubleshoot and resolve hardware, software, and network-related issues

• Install, configure, and maintain desktops, laptops, printers, and other peripherals

• Assist with network equipment including firewalls, switches, and access points

• Support Microsoft 365, email systems, backups, and basic security tools

• Perform light website-related tasks when needed, including content updates and basic troubleshooting

• Document work completed and maintain clear, organized service notes

• Travel to client locations as needed, with mileage reimbursement provided

• Have the ability to self manage, Workstations (Windows/macOS) Networking (routers, switches, Wi-Fi, VLANs) Printers and scanners Microsoft 365 / Google Workspace VoIP phone systems Servers or NAS devices

• Describe a situation where you had to troubleshoot a network or internet issue on-site. What was the problem and how did you resolve it?

• Are you comfortable traveling to client locations during the workday? Do you have a reliable vehicle and valid driver's license?

• Is there anything else about your experience or skill set that you believe would be valuable in this role?

• This position is scheduled Monday through Friday, 8:00 AM to 5:00 PM, excluding major holidays. Does this schedule work for you?

• Basic to intermediate knowledge of Windows operating systems and common business applications
• Familiarity with networking concepts such as IP addressing, Wi-Fi, and switching
• Strong troubleshooting skills and the ability to communicate clearly with users
• Reliable transportation and a valid driver's license
• Ability to work independently and manage assigned tasks effectively, * Experience supporting dental office IT systems, including practice management software, imaging systems, and on-site hardware
• Familiarity with dental office environments and workflows
• Basic web experience, including WordPress, simple website edits, or general web knowledge
• Previous MSP or tier 2 MSP experience

• $20 to $24 per hour, based on experience
• Paid time off available after the first year of employment
• Opportunity to work on both IT infrastructure and light web-related projects, * 401(k)
• Health insurance
• Paid time off

Application Question(s):

• How many years of hands-on IT support experience do you have (on-site and/or remote)?
• Briefly describe the types of environments you have supported (MSP, internal IT, medical, dental, retail, etc.).
• Have you ever supported a dental office or medical practice?

If yes, which systems or vendors have you worked with (Dentrix, Eaglesoft, Open Dental, imaging software, etc.)?

• Which of the following are you comfortable troubleshooting independently?