IT Operations Analyst - 61123424

IT Operations Analyst

The Department of Administration's (Admin) Office of Technology and Information Services (OTIS) oversees the state's federated model for implementing, enhancing and protecting information technology resources and the unitization of shared services. The Division of Technology Operations (DTO) within OTIS manages IT infrastructure, data services, and technology support for state agencies. As an IT Operations Analyst for DTO, you will be involved in the innerworkings of our technology projects, building your knowledge of each initiative so you can effectively measure our progress. This position will be responsible for tracking work efforts and team initiative status, monitoring resource allocation across teams, identifying capacity risks and ensuring DTO leadership has accurate and timely information to support decision-making., + Establish and maintain a centralized view of all active work efforts, operational initiatives, and strategic efforts across DTO. Develop and maintain tracking dashboards and reporting tools to support decision making and resource allocation.

• Monitor and analyze resource utilization across DTO operational teams to ensure alignment with strategic priorities and critical work efforts. Track operational team capacity across projects and operational workloads, ensuring to identify over-allocated or underutilized resources.
• Support DTO planning and ensure alignment between strategic goals and execution of tasks. Develop and maintain meaningful operational metrics that help to support decision making. Identify trends and areas requiring leadership attention.
• Provide high-level coordination and administrative support to enhance leadership awareness and decision making. Track required follow-up items and commitments.

• A high school diploma and experience in computer system development and modification. A bachelor's degree in a related area may substitute for the required work experience., + Moderate knowledge of capabilities and intricacies of information systems.
• Ability to analyze and reduce to logical order moderately complex technical data.
• Ability to communicate in a clear and concise manner.
• Ability to work effectively with users, vendors, and other IT personnel.
• Ability to assist with identifying and resolving problems.
• Ability to assist with planning, directing, instructing, and reviewing the work of technical personnel.
• Ability to assist with providing status reports and other technical reports in a clear and concise manner.
• Experience in the use of Microsoft Office products.
• Position may require employee to work evenings and weekends.
• Position may be required to report to work during emergency situations.

Applicants indicating college credit or degree(s) on the application may bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination., + A high school diploma and experience in computer system development and modification.

• A bachelor's degree in a related area.
• None of the above.

The South Carolina Department of Administration offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices * o State Retirement Plan (SCRS) o State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

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Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted or reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement.

• Yes
• No

02

Will you now or in the future require sponsorship from the Department of Administration for employment visa status?

• Yes
• No

03

Which of the following best describes your educational experience?