Operations Support Specialist

Reporting to the Small Business Development Center (SBDC) Region Director, the Operations Support Specialist provides oversight for the program's budget/financial functions; processes personnel actions and manages related files; serves as the first point of contact and as a resource for visitors and callers; and provides guidance to staff on office/Winthrop policies and procedures. Budget/FinancialDocuments all financial transactions (e.g. travel, expenses and payroll) and produces regular and ad hoc reports.Monitors account balances.Advises the Region Director and program personnel on policies and procedures related to the expenditure of program funds.Assists with the budgeting process.First Point of ContactResponds to incoming calls, inquiries received through Neoserra CRM and walk-in requests, directing potential clients to appropriate consultants.Responds to general questions from the public and coordinates additional assistance from program consultants.Provides advice and guidance to administrative personnel and managers in area offices.Training/SupervisionSupervises interns and temporary administrative personnel, as needed.Trains and provides guidance to administrative personnel and local offices.Trains clients on Neoserra CRM.Administers training surveys.PersonnelMaintains all personnel records in a secure manner.Initiates and processes paperwork for personnel actions, including those related to salary and benefits.

Do you have experience in Computer operation?, Do you have a Bachelor's degree?, Bachelor's degree.Three years of relevant experience in administrative services or financial operations.Equivalent combinations of education and experience may be considered.Working knowledge of budgeting and financial records management (payroll, expenses, travel, etc).Effective oral and written communication skills.Strong interpersonal skills and the ability to establish and maintain effective working relationships with all constituencies.Exceptional analytical and problem-solving skills.Proficiency with computers, including Microsoft Office and database software, and sufficient technical ability to learn new programs as needed.Ability to work with confidential information.

$45,000 a year - Temporary, Full-time