Telecommunications Systems Technician III

Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.

Under the direction of the Telecommunications Systems Operations Supervisor I (TSOS I), the Telecommunications Systems Technician III (TST III) is responsible for responding to and resolving the most critical and complex public safety communications problems for State Agency clients. The TST III will also have lead responsibility over one or more technicians and may act as the area supervisor in his/her absence. Incumbents perform the full range of technician responsibilities required to ensure the continued operation of all public safety communication network/systems and equipment, which requires comprehensive knowledge of all public safety communication network/systems, including the most critical and complex. The duties are performed by following FCC rules and regulations; utilizing at a minimum, office-provided training, complex test equipment, computers, hand tools, the Telecommunications Division Manual (TDM), and technical literature. Incumbent will communicate effectively on all written and verbal interactions, frequently interfacing with customers and co-workers to resolve issues and collaborate. In a lead capacity, incumbents will plan, organize, oversee, and coordinate the work activities of other technicians within an assigned geographic shop or microwave area to ensure the quality, quantity, and timeliness standards are met; assist to obtain the resources required to facilitate proper completion of work and foster communications with individuals, organizations, and other public safety agencies served. The TST III will maintain a professional and team-centered environment by establishing and maintaining effective working relationships. Incumbent will work proficiently with Microsoft Office products, including Word, Outlook, and Excel. Travel to and working in remote locations, high elevations, and inclement weather conditions may be required., The California Governor's Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California.

The California Governor's Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees.

The Public Safety Communications (PSC) Technical Services Branch provides a variety of services to PSC and the public safety agencies it serves. The Branch oversees the California Public Safety Microwave Network (CAPSNET), licensing of public safety radio spectrum with the FCC, and a host of ancillary services that support PSC's service delivery.

In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites., Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: Until Filled

Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply., The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section at the bottom of this job bulletin for the filing instructions and the SOQ Question(s). Applications submitted without the SOQ may not be considered.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting., 1. How would you describe your leadership style, and provide an example of a time you demonstrated that style while leading a technical team or subordinates?

2. Describe a specific project or incident where you were responsible for resolving a complex communications or network issue.
3. What does effective leadership mean to you in a technical environment, and how have you demonstrated it?
4. Based on the duties and expectations described for the Telecommunications Systems Technician III position, explain why you believe you are the best fit for this role.

Note: Applicants who do not follow these instructions may be disqualified from the selection process.

For assistance in uploading documents, including the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Upload SOQ to your Application Package

Participation in the DMV Pull Program is required. The position(s) require(s) a valid California Driver's License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions., * The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The position(s) require(s) Medical Clearance prior to being hired.
• The position(s) require(s) a(n) FCC License. You will be required to provide a copy of your license prior to being hired.

Background Investigation: Candidates are required to submit to a background investigation process, including but not limited to Live Scan fingerprinting to obtain Department of Justice and Federal Bureau of Investigations clearances.

Telecom License Requirement: To be eligible for consideration, you must possess an FCC General Radiotelephone Operator's License or industry accepted equivalent (please refer to the Classification Specifications). Please include a copy of your license or reference your Call Number or FRN #., In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ethical and accountable - exercises good judgment, tact, and responsibility in all assignments
• Leadership skills - capable of mentoring, training, and guiding lower-level technicians
• Technically proficient - possesses an advanced technical acumen to mentor, train, and support colleagues
• Team-oriented - works cooperatively with colleagues, agencies, and stakeholders
• Independent worker - able to take initiative and perform tasks without close supervision
• Dependable - reliable for on-call duty, emergency response, and after-hours work
• Organized - manages multiple tasks, schedules, and documentation efficiently
• Communicative - strong oral and written communication skills for coordinating with agencies and documenting work
• Customer-focused - responsive to the needs of public safety agencies and end-users
• Physically resilient - to meet work requirements and a high safety consciousness
• Professional demeanor - to always represent CalOES core values in the absence of Supervisor while in the presence of subordinates and clients

• Provide the "From" and "To" dates with the month, day and year, the "Hours Per Week" that you worked and the Total Worked (Years/Months). You may include overtime hours.

• You must complete the "DUTIES PERFORMED" on the State Application (do not note "see attached resume" in this section). Failure to comply and your application is considered incomplete.

• SROA and Surplus are encouraged to apply and must submit a copy of their letter.

• Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service., Benefit information can be found on the CalHR website and the CalPERS website. Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:

• Excellent CalPERS state pension plan

• 401(k) and 457(b) Plans

• Flexible Schedules

• Generous paid time off

• Health, dental & vision insurance for the employee or the employee's family

• Investment in careers development

• Free Parking

• Electric Carport