Program Technician III

The vision of the Secretary of State's Business Programs Division is to make it easier to do business in California. With our vision in mind, does the idea of supporting the more than two million businesses that make California the 5th largest economy in the world excite you? Do you enjoy working in a dynamic, fast-paced work environment that deploys cutting-edge technologies such as our award-winning, Eureka! Chatbot, which uses artificial intelligence (AI) to support our customers? If you answered yes to any of these questions, come work with us in the Secretary of State's Business Programs Division. The California Secretary of State's Business Programs Division (BPD) is seeking qualified applicants to fill multiple permanent, full-time Program Technician III positions in the Business Programs Division. What does the Business Programs Division do? We provide a wide range of services and process various filings in support of our customers, including:

• Corporation, limited liability company and partnership registration, change, and termination filings.
• Trademark and service mark registration and change filings.
• Uniform Commercial Code financing statements and notices of tax liens and change filings.
• Maintenance of the Advance Health Care Directive Registry, Domestic Partners Registry, and Immigration Consultants Registrations.
• Oversee notary commissions within California, as well as authenticating the signatures of California public officials and notaries public.
• Additionally, we provide customer service to our customers via online, phone, email, and in person and provide records of our filings online. Visit our bizfile California portal for more information about our filings, various searches, and additional resources.

What will your duties be at the Business Programs Division? In support of our vision and mission, you will play a vital role for our Division by assisting our customers with the processing and servicing of various filings and requests for information. Under the general direction of a Supervising Program Technician III or Program Manager, your duties may include the following:

• Review and examine the most difficult documents, filings, requests, and supporting documentation for viability and compliance with legal requirements.
• Research, analyze, interpret, and apply laws relating to various forms/documents.
• Advise customers, both orally and by written correspondence, as to form/document deficiencies.
• Respond, both orally and in writing, to the most difficult and/or sensitive technical inquiries and to inquiries as they relate to forms/documents processed.
• Discuss and assist customers with regards to requirements, related laws, and recommended appropriate actions.
• Analyze situations accurately and adopt an effective course of action.
• Act as an expert resource responsible for the most sensitive and difficult Program Technician work processes.

• Ability to interact effectively with the public and all levels of departmental personnel and establish and maintain cooperative working relationships.
• Ability to meet deadlines, take initiative, and work independently and/or in a team environment.
• Willingness to learn new duties.
• Exercise sound professional judgment and behavior.
• Demonstrate responsibility for actions when completing tasks and dealing with both internal and external customers.
• Punctuality and good attendance are essential.
• Excellent problem resolution skills.
• Demonstrate consistent attention to detail.
• Knowledge of and experience with Microsoft Office applications (e.g., Word, Excel, Outlook, etc.), 1. What experience do you have working directly with customers to resolve complex issues? What is your approach to finding agreeable solutions?

In addition to the positions providing telework opportunities based upon the agency's telework policy and business needs, additional on-site amenities include a cafeteria, childcare center, and bicycle parking.