Deskside Support

Insight Global is seeking three Deskside Support Technicians in the Cleveland, OH area. These people are going to be joining a team of roughly 6 total. They will be providing support to internal employees, including the C-Level Suite. There is roughly 1,500 users, while doing roughly 5-15 tickets a day. The client is a Microsoft Shop with Dell Computers. If the person has any Active Directory, SSCM, or Windows10 experience, that would be a plus. The most important thing is going to be finding hardworking individuals who present themselves well due to the C-Level Suite executives they will be supporting. This role is roughly 20-28hr

1+ years of experience in a deskside or technical support role

• Strong communication skills, good personality (Going to be supporting the C-Level Suite Executives)
• Experience with ticketing systems (They use ServiceNow)
• Bachelors Degree

Nice to Have Skills & Experience

• Experience with Dell Computers
• SSCM Experience
• Reimaging experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.