Helpdesk Support Technician

Insight Global is looking for a Helpdesk Support Technician to provide internal IT support for employees and contractors across the U.S. and internationally. This role serves as the first point of contact for technical issues, handling Level 1-2 troubleshooting, resolving incidents and requests, and documenting solutions while delivering strong customer service. Responsibilities Serve as first-line IT support via phone and email Troubleshoot hardware, software, network, and device issues (Windows, macOS, iOS, Android) Create, update, and resolve tickets; escalate issues as needed Perform system setup, configuration, and basic admin tasks Communicate clearly with users on ticket status and resolution Maintain and update knowledge articles, SOPs, and documentation Collaborate with service desk peers and IT teams Follow ITIL-based support processes and meet service metrics

0-2 years of IT or Help Desk experience Experience providing IT support over the phone Strong troubleshooting skills and customer service mindset Familiarity with ticketing/ITSM systems Team player with reliable work habits Plusses Active Directory, Azure, Intune experience VPN, MFA, TCP/IP, DNS, DHCP knowledge Office 365 / Exchange experience ITIL knowledge A+ or other IT certifications Experience in a corporate or managed services environment

$28.76/hr.

Exact compensation may vary based on several factors, including skills, experience, and education., Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.