IT Support Specialist

P - People First - We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do.

A - Agile - We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities.

R - Radical Ownership - We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution.

T - Teamwork - We lift each other up and win as one. Through trust, collaboration and open communication, we achieve more- delivering the best for our customers, our company and each other.

E - Excellence - Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way.

The Big Task

As a Technical Support and Operating Systems Specialist, you'll provide timely technical support to employees, troubleshoot hardware and software issues, and ensure smooth technology operations across the organization, creating a seamless experience for all users.

Key Sub Tasks

• Respond to internal IT support requests via phone, email, or ticketing system, providing prompt and professional assistance

• Troubleshoot and resolve hardware, software, network, and peripheral issues for desktops, laptops, mobile devices, and other systems

• Install, configure, and maintain company technology, including operating systems, applications, and security protocols

• Escalate complex technical issues, documenting actions and outcomes

• Maintain accurate IT records, including support tickets, inventory, and system changes

• Provide guidance and training to employees on IT best practices, software usage, and cybersecurity awareness

• Collaborate with IT team members to support ongoing projects, upgrades, and system improvements

Bring your skills, passion, and problem-solving mindset every day and join a team that truly values you and invests in your growth as an, If you have strong problem-solving skills, a customer-focused mindset, and enjoy helping others navigate technology, you'll thrive as an Technical Support and Operating Systems Specialist. You should be comfortable working with common office software, operating systems, and network troubleshooting, and have the ability to communicate technical information clearly to non-technical users. Strong organizational skills, attention to detail, and a calm, solution-oriented approach are essential. Learn more about us at logan-inc.com (https://www.logan-inc.com/) and apply through our career page (https://www.logan-inc.com/join-our-team/).

Starting at $19 an hour - Full-time (8:30 AM- 5:00 PM Monday-Friday), + Competitive pay - excellence is recognized and rewarded.

• Benefits - Comprehensive benefits including medical, dental, and vision insurance; short- and long-term disability; voluntary life insurance; and 100% company-paid group term life and AD&D coverage.

• Work-Life Balance - Weekly PTO accrual starting at 56 hours per year, growing with tenure, plus 24 hours of sick time and predictable scheduling to support life outside of work.

• Traditional 401(k) with a 4% company match and a Roth contribution option.

• Bonus and profit-sharing opportunities tied to individual and company performance.

• Paid Training - build confidence, master customer conversations, and feel supported from day one.

We've proudly served the Dayton area since 1969 and have grown into Columbus, Cincinnati, and Northern Kentucky, by being intentional about who we bring onto our team, our customers feel the difference. At Logan Services, doing things the right way matters. We believe excellence comes from strong foundations, teamwork, and pride in what you do. We value integrity, continuous learning, and showing up for one another. People often come to Logan looking for a job and they stay because they find a fulfilling career and opportunities to excel.