Onsite IT Technician - Baton Rouge, LA

This role is onsite in Baton Rouge, LA.

Day to Day: -Respond to common service, product, technical, and customer-relations questions. -Monitor & resolve service tickets for printing related incidents and problems -Initiate Device related trouble tickets into the customer supplied ticketing system. -Install and setup printers and apply customer configurations -Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices -Troubleshoot and resolve print server and print queue issues -Perform device and fleet usage analysis -Perform research related to printing related issues -Assist with the evaluation, testing, and creation of configuration templates of new devices -Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met

2+ years in a help desk, desktop support, or technical support role -Great customer service skills, and comfortable supporting customers over chat, email, phone, and in person -Experience remotely logging into devices for troubleshooting -Experience working in a ticketing system, preferably Service Now -Prefer experience working with IT hardware, even better if that experience is printers

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.