Technical Support Analyst

Insight Global is seeking a Technical Support Analyst to join its on-campus Service Desk team. This role serves as the first point of contact for technical support requests from faculty, staff, and students. The Service Desk operates in a collaborative environment alongside full-time staff and student workers, with a strong emphasis on first-call resolution, knowledge sharing, and customer service excellence. The position supports a "First Call Resolution" philosophy, with the goal of resolving 70-80% of issues on initial contact via phone or in person at the service desk window.

2-3 years of experience in a Service Desk, Help Desk, or Technical Support role Hands-on experience supporting Windows and macOS systems, desktops, and laptops Basic understanding of IT security principles and data privacy best practices Associate's degree in Information Technology, Computer Science, or related field (or equivalent professional experience)

Nice to Have Skills & Experience

CompTIA A+, Network+, or similar technical certifications ITIL Foundations certification (or willingness to obtain-VSU may sponsor coursework) Prior experience supporting users in an academic or enterprise environment

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.