Technical Support Specialist

• Provide prompt, professional phone and email technical support
• Troubleshoot enterprise software, Windows environments, scanners, printers, and peripherals
• Install and configure proprietary software on new devices
• Analyze data and system behavior to identify root causes of issues
• Track, manage, and resolve customer requests using a ticketing system
• Create and maintain internal and customer-facing documentation
• Test software releases prior to deployment in collaboration with Development
• Identify recurring issues and recommend improvements
• Escalate issues appropriately using sound technical judgment

You are often the first point of contact for customers-your professionalism directly shapes their experience.

Technical Environment

• Windows operating systems
• Enterprise / proprietary software applications
• Remote support tools
• Ticketing systems
• Scanners, printers, and third-party integrations
• SQL Server / MySQL (preferred)
• Cloud platforms (AWS, Azure - preferred)
• Active Directory, IIS, virtualization (preferred), * Full-time, Monday-Friday
• Less than 15% travel for occasional on-site customer support
• Ongoing learning through training, QA testing, ticket reviews, and documentation

Career Growth Opportunities

Depending on interest and skill set, opportunities may include:

• Cybersecurity analysis
• Cloud architecture (AWS EC2, Microsoft Azure)
• Active Directory administration
• Virtualization platforms (VMware)
• Web server performance tuning (IIS)
• Network monitoring and firewall configuration
• SQL troubleshooting and QA testing
• Collaboration with Development on fixes and releases

• 2+ years of technical support experience (phone and remote troubleshooting)
• 2+ years supporting custom or enterprise software systems
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to explain technical concepts to non-technical users
• Bachelor's degree or Associate's degree in IT/Computer/Technical field with relevant experience, * QA testing or software validation experience
• SQL querying and data troubleshooting experience
• Experience working with County or Local Government IT departments
• Experience with cloud infrastructure, cybersecurity, or systems administration
• Willingness to occasionally assist outside normal business hours, * Samples of technical or end-user documentation
• Examples of SQL queries or data investigations
• QA testing or software validation experience

*Must be authorized to work in the U.S. (No sponsorship available)

• Competitive salary (based on experience)
• Comprehensive benefits package (401(k), health, dental, vision)
• Paid holidays and paid time off
• Strong support for professional development
• Stable, growing company with long-term opportunities, M Monday 8:00 am - 5:00 pm T Tuesday 8:00 am - 5:00 pm W Wednesday 8:00 am - 5:00 pm TH Thursday 8:00 am - 5:00 pm F Friday 8:00 am - 5:00 pm

Please schedule an appointment with your Career Consultant.

Career Center Team

Aimee Laun, SPHR, SHRM-SCP Director Meet Aimee Nicole A. Sonkur, M.S., CCSP Associate Director, Employer Relations, Technology and Office Operations Meet Nicole Rebekah Peacock Coordinator of Employer Relations & Office Operations Meet Rebekah Brian Weaver Senior Associate Director, Career Education Meet Brian Jenell Ramos, MHA, MBA Career Consultant, Houston Campus Meet Jenell Graceanne Giles M.A., LPC Associate Career Consultant, College of Health Sciences, Supervised by Felicia Stone LPC-S Meet Graceanne Cathalina Gutierrez Career Consultant, Dallas Campus Meet Cathalina Mariana Royer Career Consultant, College of Business Meet Mariana Megan Sproba, LPC Associate Career Consultant, College of Arts & Sciences - Arts, Supervised by Lori Martin, M.S., LPC-S Meet Megan Marissa Williams Career Consultant, College of Arts & Sciences - Science Meet Marissa Jessica Suchanek, M.S., LPC Associate Career Consultant, College of Professional Education Meet Jessica