Helpdesk Technician

This position serves as a key member of the UAS IT Services team, offering assistance with computer systems, network access, and a wide range of campus technologies. The Helpdesk Technician helps the university community solve problems, learn new tools, and stay connected. IT Services is a supportive, user-focused department committed to strong communication, positive customer experiences, and continuous learning.

To thrive in this role, candidates should bring strong customer service skills and the ability to communicate technical information clearly to users with varying levels of experience. Success in this position comes from being comfortable troubleshooting computer systems, operating systems, and network connectivity issues, as well as maintaining patience and professionalism in a fast-paced support environment. Applicants who have experience with a variety of personal computers and technical tools, and who enjoy helping others learn and solve problems, will excel in this position.

About the University of Alaska Southeast:

The University of Alaska Southeast (UAS) is located in the traditional territory of the Lingít, Haida, and Tsimshian peoples, a majestic array of islands, channels, fjords, coastal mountains, icefields, and glaciers. On our three campuses, students have opportunities for field study, research, creative production, and internships in the Tongass National Forest, in marine and freshwater environments, with local businesses, and within tribal, federal, and state governmental entities. The university is also proud to be the home of Alaska Native Studies, which includes the languages, culture, and art of the Indigenous Peoples of Southeast Alaska.

The Helpdesk Technician is dedicated to fostering a safe, supportive, and open environment at the University of Alaska Southeast. We prioritize equitable access to resources and opportunities for all individuals to reach their full potential, recognizing the importance of cultural safety and belonging for present and future success.

Do you have experience in Customer communication?, Do you have a Trade school?, UAS IT Services is seeking a strong communicator with a passion for delivering exceptional customer service in a supportive, fast-paced environment. This role is ideal for someone who enjoys continuous learning and takes pride in helping others grow their technical skills. The position includes evening and weekend shifts and offers the opportunity to be part of a positive, collaborative team., Associates degree and 1 year experience in a relevant field (i.e. Information Technology or related field), OR an equivalent combination of training and experience.

4.04.0 out of 5 stars Full-time, Weekends, Weekends as needed 11120 Glacier Highway, Juneau, AK 99801, This position is located on the University of Alaska Southeast campus in Juneau. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 77, based on education and experience.

The search committee will begin reviewing applications immediately. Applications will be reviewed on a rolling basis until a successful candidate is identified.

The University of Alaska (UA) reserves the right to require employees to work on-site at the UA facilities. Hybrid and remote work may be approved for employees based in Alaska at the University's discretion. Remote work for employees based outside the State of Alaska may be approved only in exceptional circumstances or when required by the position's job duties.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status. The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check. Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business. * Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.