Business Technology Manager

The Business Technology Manager coordinates business-driven technology initiatives and serves as the primary liaison between business units and technical teams. This role ensures technology projects align with operational needs, are implemented effectively, and are successfully adopted across the agency. This position manages project tracking, supports technology implementations, and oversees integration requests and changes involving agency systems and external partners. The Business Technology Manager works closely with operations, communications, product teams, and technical vendors to ensure projects are clearly defined, coordinated, and delivered successfully. POSITION RESPONSIBILITIES This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Technology Project Coordination

• Coordinates agency technology initiatives from intake through implementation.
• Tracks project timelines, milestones, and deliverables to ensure projects remain on schedule.
• Works with operations, communications, and digital teams to support successful implementation and adoption of technology initiatives.
• Collaborates with technical teams and vendors to communicate business requirements and project priorities.
• Supports business readiness activities including testing coordination, training support, and rollout planning.

Business and Technology Liaison

• Serves as a point of coordination between business teams and technical partners.
• Works with operational stakeholders to gather and document business needs for system enhancements and technology projects.
• Ensures stakeholders understand project scope, timelines, and operational impacts.
• Helps resolve project issues by coordinating communication across business and technical teams.

Team Leadership

• Supervises the Business Analyst and System Security Specialist.
• Provides oversight and guidance for business analysis, documentation, and project coordination activities.
• Supports workload prioritization, staff development, and alignment with agency priorities.

Project Tracking and Reporting

• Maintains centralized tracking of technology initiatives, requests, and milestones.
• Provides status updates to leadership and key stakeholders.
• Uses project management tools manage project activities and deliverables.
• Identifies risks or delays and works with stakeholders to resolve issues.
• Other duties as assigned.

• Proficiency in project management and tracking tools
• Collaborative mindset with both business and technical teams
• Strong project coordination and organizational skills
• Strong analytical thinking and problem-solving skills
• Excellent written and verbal communication skills
• Attention to detail and ability to manage multiple priorities
• Ability to coordinate cross-functional teams and stakeholders
• Ability to translate business needs into clear technology requirements, The preferred minimum qualifications for this position are:
• Bachelor's degree in business administration, information systems, public administration, or a closely related field; PLUS two (2) years of experience in project coordination, business analysis, technology implementation, or a closely related field.
• OR six (6) years of experience in project coordination, business analysis, technology implementation, or closely related field.
• OR a combination of education and/or experience.

Preference may be given to candidates who:

• Have experience coordinating technology or system implementation projects.
• Have experience working with cross-functional teams including operations, communications, and technical staff.
• Have experience supporting system integrations or technology partnerships.
• Have experience using project management tools such as Smartsheet, Asana, Trello, or Microsoft Project.
• Demonstrate strong organizational skills with the ability to manage multiple initiatives and deadlines.
• Have the ability to communicate technical concepts to non-technical audiences.

• The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.
• This position may require occasional travel. The selected candidate must be willing and able to perform all job-related travel. State vehicles may be available, but reliable transportation may be required for local travel.
• This position works in a comfortable office setting with a computer for a large percentage of the workday