Help Desk Technician II

The client is seeking a motivated and technically capable Help Desk Level 1 Technician to join our on-site IT support team in Wilmington, MA. You'll work from tickets in our service desk system and provide in-person and remote support to internal employees. The ideal candidate will develop into a long-term team member and have the opportunity to convert to full-time based on performance., * Provision, configure, and deploy Dell Windows laptops and peripherals

• Perform user onboarding and offboarding (account setup, access, licensing)
• Manage and troubleshoot user accounts in Active Directory
• Assign and manage licenses in Microsoft 365 / Exchange
• Assist with endpoint management using Intune and SCCM
• Support software installations and updates using provisioning and patching tools (ex: Patch My PC)
• Troubleshoot common hardware and software issues (PCs, peripherals, OS, Office apps, basic network issues)
• Respond to and document tickets in Freshservice (or similar ticketing system experience is fine)
• Perform basic hardware lifecycle work (imaging, reimaging, decommissioning, inventory tracking)
• Escalate complex issues to Level 2/3 teams when needed
• Maintain clear documentation and follow IT processes and security best practices

Tech Stack

• Endpoint Management: Intune, SCCM
• Identity & Access: Active Directory, AD Manager, AD Audit Plus
• Email & Collaboration: Microsoft 365, Exchange
• Provisioning & Patching: Patch My PC, basic provisioning tools
• Hardware: Dell PCs (100% Windows environment - no Mac)
• Ticketing: Freshservice
• Other Tools: JetBrains, Ryder (internal tooling exposure is a plus)

• 4-5 years of experience in IT Support, Help Desk, or Desktop Support
• Hands-on experience with Active Directory (users, groups, basic permissions)
• Experience with Microsoft 365 and/or Exchange
• Some experience with endpoint management tools such as Intune or SCCM
• Comfortable provisioning laptops and supporting both hardware and software issues
• Familiarity with ticketing systems (Freshservice preferred, but not required)
• Strong customer service mindset with professional communication skills
• Willingness to learn and grow into higher-level responsibilities

This role requires more than just password resets - you should already have a solid technical foundation and be ready to expand your skill set.

Preferred

• Experience with Patch My PC or similar patch management tools
• Exposure to hardware lifecycle management
• Experience working in a corporate or enterprise IT environment
• Basic scripting or automation experience

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.