Systems Administrator

We are seeking a skilled and motivated Tech Support Tier 2 Analyst to join our technical operations team. This role is ideal for someone with strong hands-on experience across server administration, cloud migrations, Microsoft technologies, and networking. You will serve as a key escalation point for complex issues, provide advanced troubleshooting, support critical infrastructure, and assist with lift-and-shift migrations from on-premises environments to the cloud., Technical Support & Troubleshooting

• Provide Tier 2 support for escalated technical incidents and service requests.
• Diagnose and resolve issues related to Windows Server, O365, networking, and general system performance.
• Support end users and internal teams with advanced problem-solving and root-cause analysis.

Server & Infrastructure Work

• Install, configure, maintain, and troubleshoot Windows Server environments.
• Perform patching, permissions management, role configuration, and server hardening.
• Assist in server upgrades, migrations, and new deployments.

Cloud & Migration Projects

• Participate in lift-and-shift migrations from on-premises systems to cloud environments.
• Support migration planning, execution, validation, and documentation.
• Assist with identity management, Azure AD integration, and cloud resource configuration.

Microsoft Back-End Support

• Provide back-end support for Microsoft technologies including:
• Office 365 administration
• Exchange Online
• SharePoint Online
• Azure AD
• Manage licensing, user provisioning, policy enforcement, and security configurations.

Networking Support

• Troubleshoot LAN/WAN connectivity issues.
• Perform basic to intermediate network configuration and diagnostics.
• Support network changes, documentation, and performance monitoring.

Experience with Unify/Ubiquiti hardware is a significant advantage, including:

• MVR systems
• NAS devices
• Gateways
• Access Points
• Controller configuration, firmware updates, and network optimization, * 2-4 years in a Helpdesk Tier 2 or Systems Support role.
• Strong knowledge of Windows Server and Microsoft 365 administration.
• Experience with on-prem to cloud migrations.
• Working knowledge of networking (TCP/IP, DNS, DHCP, VLANs, firewalls).
• Familiarity with Unify/Ubiquiti environments preferred.
• Ability to troubleshoot complex technical issues independently.
• Excellent communication and customer service skills.

Preferred Certifications (Not Required)

• CompTIA Network+ / Security+
• Microsoft 365 Certified: Modern Desktop Administrator / Fundamentals
• Azure Administrator (AZ-104)
• Ubiquiti certifications (UBWA, UEWA)

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.