Systems Administrator

We are looking for an experienced Systems Administrator to join our team in New York, New York. This role is vital to ensuring smooth IT operations, supporting end-users, and maintaining system functionality across various platforms. You will play a key role in providing technical support, managing systems, and collaborating with cross-functional teams to uphold operational excellence., Act as the primary point of contact for IT support, addressing desktop, hardware, mobile device, and application issues with advanced troubleshooting. Provide tailored IT assistance to senior leadership and executives, ensuring high levels of discretion and professionalism. Facilitate onboarding and offboarding processes, deliver user training, and offer guidance on IT systems and tools. Support and maintain audio/visual technologies for meetings and conference rooms, including platforms like Microsoft Teams and Zoom. Deploy, configure, and maintain end-user devices such as desktops, laptops, mobile devices, and printers, ensuring compliance with security standards. Administer user accounts, mailboxes, licenses, and permissions through Microsoft 365 and Entra ID. Manage shared folder permissions and file system access controls to ensure proper data governance. Monitor endpoint performance, apply patches, and address security compliance issues in line with organizational policies. Document system configurations, procedures, and operational standards to maintain accurate records. Collaborate with vendors and service providers for escalations, licensing, and hardware repairs.

At least 5 years of IT experience, with 2-3 years in systems administration or advanced help desk roles. Proficiency in Windows 11, Microsoft Office 365, and network infrastructure. Hands-on experience with Microsoft Intune, Entra ID, and Exchange Online. Familiarity with audio/visual technologies and platforms like Microsoft Teams and Zoom. Strong communication skills and the ability to deliver high-quality service in a detail-oriented environment. Knowledge of virtualized environments and cloud technologies, preferably Azure. Experience working within structured support frameworks and change management practices. Analytical mindset with a focus on identifying service gaps and driving continuous improvements.

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