Desktop Engineer

We are hiring a Desktop Engineer to maintain and improve our enterprise endpoint environment. This role manages desktop operating systems, endpoint policies, security controls, and complex incident resolution, while streamlining processes through automation. The engineer collaborates with infrastructure, security, and service desk teams to ensure a secure, stable, and efficient end-user computing experience., * Manage enterprise desktop environments, including OS lifecycle, patching, and device management platforms (Intune, SCCM, JAMF).

• Configure and enforce endpoint policies and security controls.
• Diagnose and resolve complex endpoint issues escalated from the service desk.
• Perform root cause analysis and implement long-term solutions.
• Identify process inefficiencies and implement improvements via scripting, automation, and operational optimization.
• Collaborate with infrastructure, security, and support teams to align with business objectives.

Scope of Responsibilities:

• Serve as advanced technologist for desktop and endpoint technologies.
• Implement and manage technical solutions that meet or exceed organizational requirements.
• Maintain documentation, standards, and policies.
• Interact with business partners to gather requirements and clarify technical challenges.
• Coordinate vendor interactions and manage vendor resources.
• Mentor junior engineers and technicians.
• Stay current on industry trends, best practices, and vendor technologies.
• Ensure adherence to risk, regulatory, and internal control standards.

Supervisory/Managerial Responsibilities:

• Mentor and coach junior engineers, technicians, and integrators.
• Review documentation, proposals, and technical changes submitted by less experienced staff.

• Minimum of 6 years combined higher education and/or work experience in systems design, management, and/or architecture.
• Experience managing enterprise desktop environments, including imaging, policy management, and device management platforms.
• Advanced troubleshooting and incident resolution skills.
• Process optimization and automation via scripting, deployments, and remediation.

Education and Experience Preferred:

• Bachelor's degree in Computer Science, Computer Engineering, or related field.
• Minimum 6 years professional experience in technical engineering roles involving infrastructure design, data management, and complex system implementations.
• Advanced technical, analytical, and problem-solving skills.
• Ability to translate complex business requirements into structured technical solutions.
• Expertise in server/client, virtual, and endpoint technologies.
• Excellent written and verbal communication skills.
• Process-oriented, adaptable, and able to learn quickly in a fast-paced environment.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.