IT Support Technician

Zachry Construction Corporation is seeking an IT Support Technician to provide entry to mid-level technical support and expertise as part of the corporate IT team. This role is responsible for responding to and triaging support requests for end-user devices, applications, connectivity, and issue escalation across all Zachry Corporation business units. The position will be based at Zachry's corporate headquarters in San Antonio, TX, and will serve as a key contributor in maintaining reliable and efficient technology operations across the organization.

What You'll Do

• Provide technical end-user support both in-person and remotely using a variety of support methodologies
• Perform support request triage and coordination to ensure timely responses and successful issue resolution
• Develop a working knowledge of the products, systems, and services utilized across Zachry business lines
• Identify recurring issues and collaborate with team members to implement effective resolutions
• Own and manage support requests throughout their lifecycle, ensuring accurate communication and strong customer service
• Record detailed and accurate documentation of all support activities, including communications, resolutions, and time tracking
• Support imaging and deployment of new user equipment, as well as reconditioning and processing of returned devices
• Install, uninstall, and safely transport end-user equipment, providing remote support for self-installed devices as needed
• Assist with tracking and managing inventory assets and software licenses
• Utilize and support approved tools for device management, monitoring, and utilization
• Focus on knowledge development through continuous learning, collaboration, and training
• Adhere to Zachry IT processes and Standard Operating Procedures
• Perform other duties as assigned to support IT team goals and operations

This job summary is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of responsibilities, duties, and skills required.

• Minimum of 2 years IT help desk/technical support preferred
• High school diploma or equivalent required; associate degree or technical certification preferred (CompTIA A+, Network+, or similar)
• General knowledge of computers, operating systems, business applications, and basic programming or scripting concepts
• Experience working in networked environments with a solid understanding of TCP/IP, DNS, DHCP, and general network troubleshooting
• Hands-on experience with network printer setup, driver deployment, and print queue management (preferred)
• Strong interest in learning new technologies and providing responsive technical support to end users
• Excellent organizational, communication, and customer service skills
• Strong analytical and problem-solving abilities with attention to detail
• Dependable, self-motivated, and able to manage multiple support requests efficiently
• Ability to occasionally travel (up to 5%) to support end-user operations as needed

• Comprehensive Medical, Dental, Vision, and Life Insurance
• 401(k) with 6% dollar-for-dollar company match, Paid Time Off, and an annual Performance Bonus Program
• Company-paid short- and long-term disability insurance
• Employee Assistance Program (EAP) for you and your family
• Opportunities for training, professional development, and advancement

Zachry Construction Corporation performs heavy civil and building work throughout the United States. Relocation may be required for ongoing opportunities and career growth.

For more than 100 years, Zachry Construction Corporation has been shaping America's infrastructure from highways and bridges to major civil projects that connect communities and strengthen our nation. As a family-owned company, we've built our reputation on integrity, innovation, and an unwavering commitment to our people. At Zachry, you're not just joining a construction company, you're joining a family that values hard work, teamwork, and doing the right thing because it's the right thing to do. We're looking for dedicated individuals who are ready to grow their careers and make a lasting impact. Our Core Values guide everything we do: Every Person Matters, Together We Can Do Great Things, This Is More Than a Job.