Engineer - Cloud & Infra Management
Role details
Job location
Tech stack
Job description
- Provides first level support and monitor all the queues in SNOW
- Exercises independent judgment in developing methods techniques and evaluation criteria for obtaining results
- Manages and drives process improvement through implementation of new and refinement of existing Systems such as Help Desk and PC Management systems
- Coordinates with the team preparing and deploying of new software enhancements and upgrades
- Coordinates implementations and help implement new software and hardware upgrades
- Maintains desktop terminal and printer hardware and software documentation
- Participates in the on call schedule and responds to priority incidents as needed as well as updating problem project tracking records in a timely manner
- Follow written SOP instructions and FAQs to provide guidance to LTIM customers and partners
- Independently completes Service Desk related incidents as assigned eg office moves printer installation etc
- Interacts with various internal and external contacts such as support teams System Engineers project teams Validation vendors and endusers to complete assignments
Requirements
Do you have experience in Windows Server administration?, Mandatory Skills : Jira Service Desk, Servicedesk, Windows Server
Benefits & conditions
(part of Larsen and Toubro (L&T)) 3.73.7 out of 5 stars Scottsdale, AZ $57,100 - $65,000 a year, Pulled from the full job description
- Paid parental leave
- Parental leave
- Health insurance
- 401(k) matching
- Vision insurance
- Dental insurance
- Life insurance, Other details
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation., Compensation range: $57,100.00 to $65,000.00 per year
