Engineer - Cloud & Infra Management

Seeking a Specialist with 5 to 7 years of experience in Service Level Management to ensure effective service delivery and continuous improvement, Manage and oversee the service level management processes to ensure alignment with business objectives Develop negotiate and maintain Service Level Agreements SLAs with internal and external stakeholders Monitor service performance metrics and prepare regular reports to track SLA compliance Collaborate with crossfunctional teams to identify service improvement opportunities Analyze service delivery issues and implement corrective actions to enhance customer satisfaction Facilitate communication between service providers and business units to manage expectations and resolve escalations Support the development and implementation of service management frameworks and best practices Ensure documentation and maintenance of service management processes and procedures

Roles and Responsibilities

• Lead the endtoend service level management lifecycle including SLA definition monitoring reporting and review Act as the primary point of contact for service level managementrelated queries and escalations Coordinate with IT operations and service delivery teams to ensure service commitments are met Conduct regular service review meetings with stakeholders to discuss performance and improvement plans Identify risks and issues related to service levels and proactively implement mitigation strategies Drive continuous improvement initiatives to enhance service quality and operational efficiency Provide guidance and training to junior team members on service level management practices Ensure compliance with organizational policies and industry standards in service management

Do you have experience in Training delivery?, Mandatory Skills : Service level management

(part of Larsen and Toubro (L&T)) 3.73.7 out of 5 stars Cleveland, OH $60,000 - $65,000 a year, Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Life insurance, Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation., Compensation range: $60,000.00 to $65,000.00 per year

LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert