IT Support Analyst

We are seeking an IT Support Technician to provide hands-on end-user support, including setup, configuration, and troubleshooting of tablets (primary focus), iOS and Android mobile devices, laptops, desktops, printers, and wireless access points. This role involves device imaging, break/fix support, and delivering high-quality one-on-one customer service.

• Hands-on experience with iOS and Android device setup and support
• Strong experience with tablet setup, deployment, and troubleshooting
• Experience imaging and supporting Windows laptops and desktops
• Printer setup, configuration, and troubleshooting experience
• Strong troubleshooting skills across hardware, software, and wireless connectivity
• Experience supporting wireless access points
• Excellent customer service and communication skills, especially in one-on-one support scenarios
• Ability to work independently and manage multiple support requests - Exposure to or experience supporting a Citrix environment
• Experience working in an enterprise or high-volume end-user support environment
• Familiarity with IT ticketing systems and documentation best practices preferably ServiceNow