Desktop Support Technician Consultant
Healthcare IT Leaders
Piatt Township, United States of America
1 month ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
JuniorJob location
Piatt Township, United States of America
Tech stack
Microsoft Windows
Business Software
Databases
Web Browsers
Issue Tracking Systems
Networking Hardware
Microsoft Office
Network Connections
Office Suite
Job description
- Installs and configures PC desktops, laptops and printers.
- Manages and resolves general application issues from ticketing system
- Troubleshoots network connectivity related to desktops and laptops.
- Supports Microsoft Office and other office applications by managing tickets in the call tracking database.
- Maintains software inventory records and prepares monthly, quarterly, and yearly reports as necessary
Requirements
- 2 years of completed coursework towards a Bachelor's degree or Associate's degree required.
- 1-3 years of experience required.
- Working knowledge of desktop technology including hardware, software, and network hardware.
- Ability to image and configure desktop hardware and deliver to customers.
- Knowledgeable about a wide range of software including multiple versions of Office, Windows, web browsers and other business software..
- Experience troubleshooting and resolving technical issues while providing excellent customer service.
- Works with guidance on assigned tasks, prioritize individual workload and communicates with team members about reoccurring technical issues.
