Help Desk Analyst

We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio. This long-term contract opportunity supports day-to-day technical assistance for field operations and internal users. The role is ideal for someone who is comfortable troubleshooting Windows environments, documenting issues clearly, and providing responsive service through a ticket-driven support process., * Provide front-line technical support by responding to inbound requests from field technicians and resolving desktop and application-related issues.

• Investigate problems in Windows 10 and related Microsoft environments, identify root causes, and determine appropriate next steps for resolution.

• Access business applications before and after upgrade activities to record defects, confirm functionality, and capture findings accurately.

• Create, update, and track service desk tickets to ensure incidents and deficiencies are documented and routed correctly.

• Use Active Directory tools to support account-related requests, access issues, and basic user administration tasks.

• Maintain detailed support records, issue notes, and status updates so teams have clear visibility into open items.

• Participate in initial daytime training and onboarding activities to gain system access and prepare for the assigned support schedule.

• Work a four-day, ten-hour shift schedule after onboarding while meeting service expectations and response timelines.

Requirements * Experience providing help desk, desktop support, or service desk assistance in a detail-focused environment.

• Working knowledge of Windows 10 and general Microsoft operating system support.

• Familiarity with Active Directory for basic account maintenance and user support tasks.

• Ability to troubleshoot technical issues methodically and document findings with accuracy.

• Experience using ticketing systems to log, monitor, and follow up on support requests.

• Strong communication skills with the ability to assist end users and field technicians effectively.

• Availability to attend Monday through Friday day-shift training before moving to a Monday through Thursday schedule. Technology Doesn't Change the World, People Do.®

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