Helpdesk Analyst

• Provide hands-on desktop and end-user IT support
• Troubleshoot hardware, software, and connectivity issues
• Perform password resets, account unlocks, and Active Directory support
• Install, configure, and maintain software applications
• Image and deploy PCs using modern deployment tools (Autopilot preferred)
• Support onboarding/offboarding of users and device setup
• Log, track, and update tickets in the IT service management system
• Assist with data migration and user profile transfers as needed

• Strong hands-on desktop support experience
• Solid troubleshooting skills across hardware and software environments
• Experience imaging and deploying PCs (Microsoft Autopilot preferred)
• Experience supporting end users (password resets, AD, software installs, basic networking issues)

Nice to Have (Pluses)

• Experience with Microsoft Autopilot and USMT data transfers
• Familiarity with Freshservice or other ticketing systems
• Exposure to SCCM and/or Microsoft Intune, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.