Technical Support Specialist

• Asset Management Programs: Comprehensive coverage plans designed to stabilize operating budgets and maximize asset availability.
• Supply Chain & Logistics: A global network focused on sourcing high-quality components and optimized inventory solutions.
• Data Analytics Platforms: Proprietary software suites that provide actionable insights for asset tracking, inventory management, and project oversight.
• Strategic Advisory: Independent technical evaluations and accredited appraisals delivered by a worldwide team of subject matter experts.
• Capital Finance: Customized, asset-based financial structures tailored to specialized industry needs., The Technical Support Specialist is responsible for resolving technical inquiries related to desktop computing, executive-level A/V systems, and enterprise software applications. This individual must demonstrate exceptional customer service and communication skills, with a strong passion for supporting users across a wide range of technologies. You will possess robust analytical skills to efficiently prioritize and resolve support requests while completing assigned project work to meet the evolving needs of the business., * Incident Management: Promptly respond to and resolve Tier 1 and 2 end-user support requests, ensuring all activity is meticulously logged in the ticketing system.
• Technical Triage: Work closely with the IT infrastructure team to provide proper triage of complex issues prior to escalation.
• Executive Support: Provide "white glove" support for senior leadership, ensuring their technical needs are met with the highest level of service and professionalism.
• Collaboration Tools: Assist in the setup and support of A/V equipment and video conferencing software; facilitate technical requirements for company-wide meetings.
• Cloud Administration: Administer the organization's Microsoft 365 tenant, including Exchange, Teams, SharePoint, OneDrive, and Intune.
• Hardware Maintenance: Install, configure, test, and troubleshoot workstations, mobile devices, and networking peripherals such as firewalls and switches.
• Lifecycle Operations: Follow detailed employee onboarding and offboarding procedures, provisioning and deprovisioning accounts and system access in a timely manner.
• Security & Monitoring: Monitor and respond to security alerts, taking remedial action as necessary; maintain up-to-date hardware and software inventories.
• Documentation: Create and maintain technical user guides and internal IT procedures.

• Experience: Minimum of 3 years providing end-user support in a fast-paced corporate environment.
• Education: B.S. in Information Systems, Computer Science, or a related field.
• Technical Stack: Minimum of two years' experience working in the Microsoft 365 Admin Center, Azure Active Directory (Entra ID), and on-premises Active Directory.
• Software: Proficiency administering Microsoft applications such as Outlook, Teams, Excel, SharePoint, and OneDrive.
• Hardware: Hands-on troubleshooting experience with laptops, desktops, conferencing equipment, and printers.
• Networking: Experience resolving issues related to Windows networking, including IP addressing, DHCP, and DNS.
• Certifications: Microsoft 365 Certified Administrator, A+, or CCNA preferred., * Service Orientation: Exceptional focus on user satisfaction and problem-solving.
• Prioritization: Ability to execute tasks effectively in high-pressure situations.
• Communication: Excellent oral and written skills for both technical and non-technical audiences.
• Security Mindset: Considers security best practices and business context when completing technical tasks.

We are a premier global provider of specialized consultancy, financial services, and data-driven software solutions. For over three decades, our organization has empowered clients through a comprehensive suite of independent support programs and sophisticated tracking platforms. By leveraging large-scale data and innovative technology, we deliver bespoke cost-saving solutions and strategic advisory services that prioritize the unique operational interests of our diverse international clientele.