Computer Technician II

Abacus Technology is seeking a Computer Technician to provide technical support for a variety of IT issues for the Army Test and Evaluation Command (ATEC) at Fort Cavazos. This is a full-time position., * Solve routine and complex problems in the maintenance of digital computers, configuration, and peripheral components.

• Perform Tier 1 and Tier 2 deskside incident resolution of workstations, printers, and peripheral devices.
• Configure and deliver ITR requested on customer Change Orders (COs).
• Monitor and respond to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques.
• Ensure proper computer system setup/operation so that end users can accomplish business tasks.
• Assist techs when they are unable to repair equipment in the field.
• Contact warranty support for repairs when and where available.
• Restore failed equipment to good working order and demonstrate the equipment to the user.
• Perform HDD/media degaussed/destruction with proper documentation.
• Receive, prioritize, document, and actively resolve end user help requests.
• Isolate equipment/system/software malfunctions and restore failed equipment to good working order.
• Conduct operational checks and replace defective parts and assemblies.
• Assist with network hardware.
• Participate in special projects as required
• Assist with asset management and inventory of IT assets.
• Work with System Administrators to maintain network resources.

5+ years experience in a technical support role. HS diploma or GED. Must be A+ or Network+ certified (or equivalent certification in compliance with DoD 8570 IAT I). Experience installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals. Able to isolate equipment/system/software malfunctions and restore failed equipment to good working order. Experience conducting operational checks and replacing defective parts and assemblies. Knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration. Solid customer service skills, including good communication and the ability to demonstrate professionalism. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.