MSP Technical Support Specialist

• Support MSP partners via phone, email, and ticketing - troubleshooting DNS, networking, and platform issues
• Onboard and configure partners on domain management, DNS services, and network connectivity
• Diagnose DNS resolution issues, API integrations, reverse proxy tunnels, and platform connectivity
• Serve as SME for Zero Trust Network Access (ZTNA) - secure remote connectivity, identity-aware policies, and multi-environment troubleshooting
• Provide best practices for firewalls, routing, and network segmentation
• Escalate complex issues to engineering and maintain knowledge base documentation

Do you have experience in Zendesk?, * DNS (A, AAAA, CNAME, TXT, MX), TCP/IP, DHCP, VPN, firewalls, SSL

• Microsoft 365, Azure / Entra ID, Google Workspace; SAML, OAuth, OIDC
• Zero Trust network models and endpoint access control
• REST APIs, reverse proxy tunnels, platform integrations
• Ticketing systems: Zendesk, ServiceNow, Jira, ConnectWise, Autotask

Preferred

• MSP environment experience; DNS filtering, RMM, SIEM familiarity
• Basic scripting (PowerShell, Python, or Bash)
• CompTIA Network+, Security+, or Microsoft certifications

Pulled from the full job description

• Professional development assistance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays
• Work from home, * $65k-$75k - check!
• 401k w/ match
• Health, Dental, Vision - 100% covered!
• 20 days PTO + 1 week paid holiday closure
• 9 Paid Holidays
• Professional development reimbursement

No-IP is a trusted leader in DNS, domain registration, and networking solutions, serving over 35 million customers worldwide. With 25 years of industry expertise, we power businesses, IT professionals, and individuals with reliable, easy-to-use technology that ensures seamless online connectivity. Our infrastructure processes billions of DNS queries daily, supporting customers ranging from small businesses to Fortune 500 companies.   If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.