NOC Engineer 2

Insight Global is hiring a full time Level 2 Network Engineer on behalf of a Fortune 500 client in Charlotte, NC. As a member of the Operations Command Center, you will troubleshoot and support the business when critical incidents arise, providing communication to the business and key stakeholders for business impacting outages. You will work in a fast paced environment, providing level 3 support for all custom, select 3rd party applications, network, IPT, and infrastructure issues and help to standardize, create and maintain documentation (knowledge management) for the business. A successful candidate will have experience trouble shooting layer 2 and layer 3 incidents and experience partnering with customers, vendors and service providers to meet SLA's. Schedules are based on a four 10 hour shift with a rotation of days and nights (7:00AM - 6:00PM and 1:00PM - 12:00AM) as well as a rotating on-call schedule (12:00AM to 7:00AM) Candidates must have, flexibility to work any of

CCNA Certification (must be ACTIVE) 3+ years of Cisco IPT experience (cisco meraki) 3+ years of Firewall experience, Palo Alto preferred 3+ years of O365 / Exchange administration or support experience 3+ years of IT customer support experience 3+ years of application support experience. 3+ years experience incident response & troubleshooting experience.

Nice to Have Skills & Experience

Experience working for a service provider Experience using Service Now as a ticketing system

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.