NOC Technician

Insight Global is seeking a NOC Technician for one of our large telecommunications clients. Primary responsibility will be break/fix and assisting with network migration efforts. Opens trouble tickets and works the repair of management network element connectivity with field operations, and other work groups. Knowledge of Ethernet routers / switches. Able to follow MOPs, anticipate problems, and take corrective action proactively. Understands and researches technical issues through vendor documentation. Understands telecom, network topology and repair procedures. Works with minimal supervision in NOC environment.

• 5+ years of recent Telecom NOC experience (no contract hoppers)

• Telecom/Cable/Internet Service Provider industry IP NOC experience (not provision edge/working on core, monitoring the core network itself)

• Experience with Cisco, Juniper, and Nokia platforms (specifically layer 2)- LEGACY equipment (15+ years old)

• Layers 2 & 3 switch and router configuration and troubleshooting

• RS232 and X.25 experience

• VRF, Spanning tree, OSPF, BGP experience

• Experience with isolation of telecom equipment trouble

• Advanced customer service, organizational interaction, and teamwork skills

• Ability to effectively prioritize and execute tasks in a high-pressure environment. * Management network experience

• Cisco or Juniper Certification