Service Desk Technician

We are seeking an experienced Service Desk Technician to join our IT team as a contractor supporting second-shift operations. This role serves as the first point of contact for users, delivering high-quality technical support while ensuring a positive and responsive user experience. The ideal candidate is customer-focused, technically proficient, and comfortable working in a fast-paced, manufacturing-focused environment., * Act as the first point of contact for IT support requests, resolving hardware, software, and network issues efficiently

• Provide IT support to manufacturing staff and employees across all business functions
• Troubleshoot and support desktops, workstations, laptops, printers, and peripheral devices (scanners, barcode readers, etc.)
• Support corporate devices including laptops, mobile devices, video conferencing equipment, and collaboration tools
• Log, track, prioritize, and escalate incidents using Service Desk tools (Jira) in accordance with established SLAs
• Work closely with network, security, and applications teams to ensure timely resolution and service continuity
• Escalate complex issues to senior IT staff with clear documentation and follow-up
• Support VPN connectivity, remote desktop tools, and cloud-based applications
• Maintain professionalism and high customer service standards at all times
• Document solutions and contribute to knowledge base and process improvement initiatives
• Participate in after-hours and extended-hours on-call rotation as required

• 5-7 years of experience in an IT Service Desk or technical support role, preferably supporting high-priority or executive users
• High School Diploma or GED required
• Strong working knowledge of Windows and Mac OS environments
• Experience supporting mobile devices (iOS and Android)
• Proficiency with remote support tools (e.g., TeamViewer, Zoom, VPN solutions)
• Experience supporting productivity and collaboration tools such as Microsoft 365, Google Workspace, Adobe Creative Suite, Microsoft Teams, and Slack
• Solid understanding of IT infrastructure including networking, Active Directory, VPNs, and cloud services (AWS, Azure)
• Strong communication skills with the ability to explain technical issues to non-technical users
• Proven problem-solving skills and ability to work independently under pressure
• Ability to manage time, prioritize tasks, and adapt in a fast-paced environment
• Flexibility to work evenings, weekends, and holidays as part of extended on-call coverage

Preferred Qualifications

• Experience with Microsoft Intune
• Experience with O365 Admin Portal
• IT certifications such as CompTIA A+, ITIL Foundation, or MCITP

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.