Desktop Support Analyst

The Desktop Support Engineer is responsible for delivering high-quality Tier 2 end-user support and ensuring reliable, secure, and efficient desktop computing services. This role manages incidents and service requests escalated from the Service Desk, provides timely customer communication, performs in-person and remote support, and prioritizes work based on business needs. The Desktop Engineer also supports endpoint management, device lifecycle operations, and end-user computing projects across the organization.

Responsibilities

• Manage endpoint lifecycle operations, including imaging, provisioning, configuration, and decommissioning of Windows and macOS devices using Microsoft Intune and SCCM / MECM

• Provide Tier 2 support for laptops, desktops, mobile devices, video conferencing equipment, and enterprise applications

• Administer and support Apple iOS devices using Intune and Jamf, including enrollment, policy enforcement, and troubleshooting

• Deploy, monitor, and remediate monthly patching for Windows and macOS endpoints to ensure compliance and security standards

• Support Microsoft 365 (M365) services, including device integration with Exchange Online, Teams, OneDrive, and identity services

• Perform all in-person, on-site, and remote end-user support activities

• Execute assigned project tasks related to desktop engineering and end-user computing initiatives

• Create, update, and maintain end-user computing knowledge articles and documentation for the Service Desk

• Assist with incident management, root cause analysis, and resolution of recurring desktop and endpoint issues

• Install, configure, and deploy new hardware, peripherals, and software upgrades

• Collaborate with infrastructure, security, and service management teams to improve endpoint reliability and user experience

• Microsoft Intune (Endpoint Manager)

• SCCM / MECM

• Apple iOS and Jamf

• Windows 10 / Windows 11

• macOS

• Microsoft 365 (M365) Administration

• ServiceNow

• Remote support and remote desktop tools

Requirements

• Bachelor's degree preferred but not required

• Minimum of three years of experience in an IT Support or Desktop Engineering role

• Strong troubleshooting and problem-solving skills

• Excellent customer service, communication, and conflict-resolution skills

• Ability to manage multiple priorities in a fast-paced environment, Customer Service Operations Leadership Root Cause Analysis Full Stack Development Problem Solving Troubleshooting (Problem Solving) Video Conferencing Desktop Support ServiceNow Conflict Resolution Peripheral Devices End-User Training And Support Microsoft Teams Business Valuation Incident Management Mac OS Microsoft Windows 10 Critical Illness Insurance Customer Communications Management

This is a Contract position based out of San Francisco, CA. Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com., Apple IOS Infrastructure Security Microsoft 365 Service Management Business Transformation Office 365 Exchange Online Remote Desktop Services Endpoint Management Policy Enforcement Microsoft Intune (Mobile Device Management Software) Jamf