Remote Systems Engineer III

Insight Global is seeking a Remote Systems Engineer III for our telecommunications client. This engineer will play a critical role in a large-scale cable modem platform migration, supporting the transition from CommScope to Harmonic. The ideal candidate has deep hands-on experience in DOCSIS environments, cable modem migrations, and ISP networks, along with strong documentation and procedural skills.

Day-to-Day:

Support a large-scale migration project transitioning cable modems from CommScope to Harmonic

Write and execute Methods of Procedure (MOPs) for migration activities

Document completed work, changes, and outcomes in detail

Perform packet inspection and analysis using ActiveLogic or Sandvine

Configure cable modems and manage IP address assignment via DHCP platforms (Incognito or equivalent)

Collaborate with engineering and network teams to ensure smooth customer migrations

4+ years of hands-on experience with Harmonic and CommScope

Proven experience with DOCSIS environments

Experience performing cable modem migrations, including forklift migrations to new platforms

Strong background working within an ISP / cable modem environment

Experience writing Methods of Procedure (MOPs) and post-implementation documentation

Experience configuring cable modems and assigning IP addresses via DHCP Experience using ActiveLogic or Sandvine for packet inspection

Experience with Incognito (or similar) DHCP platforms