Remote Technical Services Engineer

We are seeking a Technical Services Engineer to join our customer support team and provide expert application support for our state-of-the-art healthcare solutions. This role is ideal for a seasoned professional with experience supporting enterprise SaaS applications and a strong desire to deepen product expertise while delivering exceptional customer service.

As part of the Support Engineering team, you will:

Troubleshoot complex issues and improve the user experience for the customers.

Provide technical support to both internal and external clients across hosted and on-premises environments.

Leverage your proficiency in Java-based technologies and frameworks to resolve issues efficiently.

Collaborate with IT, operations, product development, product management, and other stakeholders to drive innovation and continuous improvement.

Utilize a broad range of technologies and develop deep knowledge of products to ensure high-quality support delivery.

This is a customer-facing role that requires strong technical acumen, problem-solving skills, and the ability to thrive in a fast-paced, collaborative environment., * Bachelor's degree in Computer Science, Electronics, or a related field.

• 5+ years of experience in supporting mission-critical, multi-tiered enterprise applications.
• Hands-on experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies.
• Strong knowledge of Java-based applications, including Java 11+ code, analyzing stack traces, error codes, and performance issues (e.g., memory leaks, thread contention, slow SQL queries).
• Proficient in web technologies and middleware such as WebLogic/WebSphere.
• Expertise in relational databases (preferably Oracle), with the ability to understand schemas, write and debug complex SQL queries.
• Experience with SOAP and REST-based web services.
• Hands-on experience with monitoring and analysis tools such as Splunk, ELK Stack, and AppDynamics.
• Proven ability to engage with US/UK customers and manage competing priorities in a fast-paced environment.
• Comfortable working in dynamic environments with flexibility to provide 24x7 on-call client support on a rotational basis. - AWS experience