IT Service Delivery Technician II

• Monitor help desk ticketing systems (e.g., ServiceNow) and provide timely support for incidents, requests, and projects.
• Document issue resolutions in accordance with knowledge management practices.
• Deploy and manage hardware including computers, printers, scanners, VoIP phones, and mobile devices.
• Ensure connectivity of workstations, servers, phones, and other IT equipment.
• Manage user accounts, permissions, and access using Active Directory and Azure AD.
• Troubleshoot and resolve hardware, software, and network-related issues; escalate when necessary.
• Analyze device performance and report recurring issues to appropriate teams.
• Collaborate with IT teams and business partners for upgrades, deployments, and system improvements.
• Provide end-user support for employees and visitors within the assigned region.
• Assist in resolving security issues and ensure data protection and compliance.
• Share knowledge and collaborate with support team members.
• Coordinate desktop and server system implementations with infrastructure teams.
• Maintain IT asset inventory and follow asset management processes.
• Support application development teams throughout project lifecycles.
• Perform additional duties and special projects as assigned., Monday-Friday 8am-5pm (some flexibility in hours) The Role: This role provides technical support to the organization's internal users of computer applications, hardware, and netwo…

• 2 days ago
• Apply easily, The Role: This role provides technical support to the organization's internal users of computer applications, hardware, and network systems (e.g., PCs, servers, cloud services); de…

• Hands-on experience with hardware and software troubleshooting.
• Working knowledge of Windows 10/11, Microsoft 365, Active Directory, Azure AD, and ServiceNow.
• Familiarity with Cisco VoIP, networking, and mobile device management tools (e.g., Intune, Apple Business Manager).
• Understanding of data privacy, security practices, and regulatory compliance.
• Strong communication and collaboration skills in a team environment.
• Ability to prioritize tasks, make data-driven decisions, and adapt to changing priorities.
• Self-motivated with accountability and continuous improvement mindset.

Preferred Qualifications:

• Bachelor's degree in MIS, Computer Science, or related field.
• 2 4 years of relevant IT support experience.
• ITIL knowledge or certification preferred.
• Technical certifications such as A+, Network+, Microsoft, or Cisco are a plus.

Physical Requirements:

• Ability to sit, stand, walk, bend, and move within the facility.
• Capability to lift and transport up to 50 lbs occasionally.
• Close vision required for detailed technical tasks.

• $25.00-30.00 per hour Benefits/Perks Competitive Compensation Flexible Scheduling Career Growth Opportunities Job Summary We are seeking a knowledgeable IT Technician to join our team. As the I…

• 7 days ago